Business Office Supervisor

About the role

Manages, trains, coaches, develops, and supervises a variety of front and back office staff and/or HIM staff in a busy outpatient clinic. Ensures business processes and protocols are followed in the business office and medical records areas. Meets staffing requirements as determined by the clinic management team, in a manner that effectively and efficiently meets the needs of the providers and patients.

Responsibilities

• Manages, trains, coaches, develops, and supervises a variety of front and back office staff and/or HIM staff in a busy outpatient clinic.
• Ensures business processes and protocols are followed in the business office and medical records areas.
• Maintains records of attendance, on-going evaluation, time off requests, and counseling.
• Interviews prospective employees and communicates with Human Resources throughout the hiring process.
• Coordinates on-site training for new and existing staff members.
• Participates with management team in developing and working towards individual clinic goals.
• Evaluates staff performance and provides regular feedback to the staff.
• Coordinates with the Clinic Manager and Human Resources to provide and document counseling or discipline, as appropriate.
• Works with Staff Development to coordinate new hire training for new employees.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

Qualifications

• Education and Experience Required: High school diploma or GED. Two (2) or more years of experience working in the office of a clinic or similar healthcare related setting.
• Preferred: Supervisory or lead experience.

Skills

• Knowledge of medical insurance, collections, and appointments.
• Knowledge of medical terminology.
• Familiarity with procedural and diagnostic coding.
• Excellent customer service skills.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to analyze problems, make decisions, and manage conflict.
• Ability to train and monitor staff to ensure compliance with federal, state and local regulations and established practices; implements new policies/procedures and keeps employees abreast of current changes and standards as they related to business needs.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Benefits

Affordable medical, dental, vision, flexible spending accounts, paid time off, 401(k), employee assistance program, life insurance, long term disability, tuition reimbursement, child care assistance, health & fitness, sick child care assistance, development and more.