Supervisor Box Office - Full Time (Harrah's LV)

About the role

A Box Office Supervisor will maintain the consistency and supervision of various shifts, and assist the Manager/Assistant Manager with any day-to-day activities. They will instruct and train new hires for the Box Office and assist in implementing new information and training to existing sellers as needed or required by the Box Office Manager/Assistant Manager. They can process refunds, handle guest situations, and provide all necessary knowledge to agents at any given time. The Box Office Supervisor will effectively impact ticket sales growth for all CET shows and entertainment venues by offering the best guest experience and coaching sellers to inspire growth.

Responsibilities

• Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Assistant Manager
• Responsible for seat inventory management as directed by the Box Office Manager
• Ensure smooth and efficient ticket operation and provide work direction and motivation to employees
• Responsible for all Box Office locations and Theater operations in the absence of the Box Office Manager/Assistant Manager
• Review guest complaints and take appropriate action where necessary
• Supervision and training of new and existing Box Office Sellers
• Assist with implementation of departmental policies and special projects
• Maintain accuracy in all job-related duties
• Submit new events for on-sale and be responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, and communicating new event info to staff and other properties
• Responsible for Seller Attendance and Over Short Tracking
• Responsible for High Level Financial Reporting for Settlements
• Troubleshoot various night-of-show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc.
• Attend employee engagement meetings and implement various activities, procedures, and outings to boost ticket seller general morale and happiness

Qualifications

• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from subordinates, managers, customers, and the general public
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret and deal with abstract and concrete variables
• Knowledge of accounting procedures, cash handling, and reconciliation practices
• Ability to add, subtract, multiply, and divide in all units of measure
• Strong computer skills and knowledge, handling casino guests, maintaining and releasing seating blocks, and event set-up using ticketing system
• Bachelor’s degree preferred; high school diploma required
• One to three years of related experience
• Must be able to stand, stretch, bend, reach, and kneel for prolonged periods without restriction; mental stamina to work under pressure and handle sensitive situations relating to solving guest problems; effectively listen and verbally communicate face-to-face and by telephone; ability to handle multiple and challenging work assignments
• Ability to lift at least 25 pounds

Additional Requirements

• Required to sit; use hands to finger coordination/handle/feel; reach with hands and arms; talk and hear
• Occasionally will stand, walk, climb/balance, stoop/kneel/crouch/crawl, and taste and smell
• Occasionally will need to lift up to 25 lbs
• Required to use close vision and the ability to focus vision
• Frequently will need to use distance, color, peripheral, and depth vision
• Occasionally the work environment will be wet or humid and contain moving parts
• Occasionally the work environment will contain fumes or airborne particles and toxic or caustic fumes
• The noise level occasionally will be very loud