Box Office Supervisor - Full Time (Caesars Palace LV)

Responsibilities

• Instruction and training of new hires for the Box Office
• Assisting in implementing new information and training to existing sellers
• Processing refunds and handling guest situations
• Offering the best guest experience for all CET shows and entertainment venues
• Coaching sellers and inspiring growth
• Managing VIP and Executive ticketing
• Ensuring smooth and efficient ticket operation
• Providing work direction and motivation to employees
• Supervising and training Box Office Sellers
• Aiding in the implementation of departmental policies and special projects
• Submitting new events for on-sale
• Communicating new event information to staff and other properties
• Ensuring accurate financial reporting for settlements
• Troubleshooting various night of show issues
• Attending employee engagement meetings
• Implementing various activities, procedures, and outings to boost morale and happiness

Qualifications

• High School Diploma or Equivalent
• Previous sales & customer service experience preferred
• Previous ticketing experience preferred
• Ability to make decisions, multitask, prioritize, and work closely with others
• Experience with Ticketmaster’s Archtics Ticketing System Preferred
• Experience working show days in a Box Office
• Above average knowledge of Microsoft Excel
• Extremely close attention to detail
• Strong work ethic and desire to exceed expectations and continue to grow career in the industry