Supervisor, Billing & Settlement

Supervise and Develop Team

You will supervise and develop a team of carrier audit and customer billing analysts, including managing day-to-day operations, developing metrics, and measuring productivity.

• Distribute workload across multiple locations
• Maintain documentation for all billing and resolution standard operating procedures (SOP)

Resolve Issues

You will address issues immediately and appropriately and inform parties of timely and accurate resolution.

• Work with internal departments to learn other technologies and practices that may enhance daily functions and increase knowledge

Audit and Diagnose Errors

You will audit carrier freight bills and interpret tariffs and contracts; investigate and diagnose potential errors and duplicate carrier billing.

• Facilitate and improve the efficiency of the current routing of freight bills
• Increase billing cycle time from carrier freight bill to client payment

Qualifications

• At least 5 years of audit, accounts receivable, accounts payable, load planning, transportation, or logistics-related experience
• 1 year of supervisory or team lead experience preferred
• Bachelor’s degree in Business or Transportation/Logistics, or an equivalent combination of education and experience
• Proficiency with Microsoft Office, especially with Excel spreadsheets and data entry
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

About RXO

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.