Supervisor, Billing and Settlement

About the role

As a Supervisor, Billing and Settlement at RXO, you will be responsible for managing a team of analysts, obtaining information to resolve open tasks and continuously seeking opportunities to improve current processes. Your focus will be on delivering world-class service that exceeds our customers’ expectations.

Responsibilities

• Supervise and develop a team of billing and resolution analysts, including managing day-to-day operations, developing metrics and measuring productivity
• Measure and distribute workload across multiple locations; maintain documentation for all billing and resolution standard operating procedures (SOP)
• Address issues immediately and appropriately and inform parties of timely and accurate resolution
• Work with internal departments to learn other technologies and practices that may enhance daily functions and increase knowledge
• Audit carrier freight bills and interpret tariffs and contracts; investigate and diagnose potential errors and duplicate carrier billing
• Facilitate and improve the efficiency of the current routing of freight bills and the billing cycle time from carrier freight bill to client payment
• Assist with creation of design requirements and implementation of new billing paperwork processing technology

Requirements

• 5 years of audit, accounts receivable, accounts payable, load planning, transportation, or logistics-related experience
• 1 year of supervisory or team lead experience (preferred)
• Bachelor’s degree in Business or Transportation/Logistics, or an equivalent combination of education and experience (preferred)
• Proficiency with Microsoft Office, especially with Excel spreadsheets and data entry
• Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for the intended audience
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days