Supervisor, Benefits and Authorization - Specialty Operations

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, we are re-imagining the infusion care experience for patients, customers and team members. Join a company that values your voice, rewards your work, and empowers your growth in an inclusive, respectful, and engaging culture.

About the role

The Supervisor, Benefits and Authorization - Specialty Operations directly oversees the day-to-day operations of the Patient Benefit Verification and/or Authorization team members.

Responsibilities

• Monitors daily productivity performance including team member coaching and addresses corrections where needed.
• Interviews, hires, and trains employees; directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
• Serves as the go-to for troubleshooting issues and resolutions with CMC Patient Registration team members.
• Maintains updated knowledge of industry, regulatory and reimbursement issues and of payer requirements; keeps AVA team abreast of key changes.
• Assists with roll out of new policies and procedures.

Supervisory Responsibilities: This position includes hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, and discipline.

Requirements

• High school diploma or equivalent is required.
• At least 1 year of medical insurance authorization supervisory experience, OR 3-5 years of medical insurance authorization experience with demonstrated progression.
• Minimum of one (1) year customer service preferred.
• Home infusion experience on the provider or payer side preferred.

Qualifications

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast-paced environment.
• High degree of self-discipline in maintaining productivity expectations.
• Must be detail-oriented and have a high degree of quality focus.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Pay

Pay Range is $53,339.06-$88,898.44. Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.