Supervisor, Specialty Support Operations

About The Team

As one of DoorDash’s core Support Operations teams, Live Customer Support Operations is a highly specialized and tactical team, tasked with ensuring that when there are bumps in the last mile, there’s always someone there to help make things right.

About The Role

As a Supervisor on our Specialty Pods Operations Team, you will oversee a team of trained support staff. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day-to-day operations of an expanding company while maintaining and improving on bold quality and speed metrics for your team.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs.

Qualifications

• You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance.
• You increase results and are constantly evaluating how and whether your team’s activities are achieving the desired, measurable impact.
• You are an operator, you translate analysis to actions quickly, to test your hypotheses and use 'first principles' to solve challenging business problems at their root level.
• You are an owner, always looking for opportunities to better your work product.
• You thrive working in a fast-paced, ever-changing environment with an ability to learn and implement new processes efficiently.
• You are comfortable making tough decisions that balance the trade-off between quality and quantity.
• You have a Bachelor’s degree or equivalent experience.
• You have 2+ years or more of people management or team lead experience.
• You have a mind and talent for process improvement.
• You have experience in pulling data and using data to influence your decisions.
• You have knowledge of Salesforce, Sigma, and Google Suite.
• You are comfortable working a hybrid model, with some in-office days and some remote days.
• You have experience in the tech, contact centers, restaurant, or logistics industries (preferred).
• You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred).