Operations Support Supervisor

Essential Duties And Responsibilities

• Coordinate packaging readiness activities to ensure all required inputs are available prior to scheduled production starts.
• Review production schedules and identify risks, constraints, and opportunities to improve operational efficiency.
• Verify availability of packaging records, labels, materials, tooling, released bulk product, SAP transactions, and supporting documentation.
• Partner with Operations, Planning, Warehouse, Quality, and Technical Services to resolve readiness gaps.

Documentation & Compliance Support

• Ensure packaging records are reviewed, routed, and delivered within established cycle times.
• Serve as a resource for troubleshooting documentation, transaction, and execution-related issues.
• Facilitate communication between departments to ensure timely resolution of operational concerns.
• Aid in the implementation of new products, process changes, and operational initiatives.
• Maintain compliance metrics and identify opportunities to improve documentation accuracy and timeliness.

Operational Support

• Support packaging operations during startup, execution, changeovers, and production transitions.
• Assist with troubleshooting documentation, transaction, and execution-related issues.
• Facilitate communication between departments to ensure timely resolution of operational concerns.
• Assist with the implementation of new products, process changes, and operational initiatives.

Continuous Improvement

• Identify opportunities to improve packaging readiness, documentation flow, reconciliation activities, and production support processes.
• Track and report operational performance metrics.
• Develop and implement process improvements to improve efficiency, compliance, and execution.
• Support the creation and revision of SOPs, Work Instructions, Job Aids, and training materials.
• Share lessons learned and best practices across departments.

Leadership & Coordination

• Provide leadership through influence rather than direct authority.
• Facilitate cross-functional meetings and action plans.
• Escalate risks and barriers affecting production execution.
• Present updates, metrics, and improvement plans to site leadership.
• Act as a subject matter expert for packaging readiness and execution support processes.