Operations Support Supervisor

Reports to: Area Operations Manager. FLSA Status: Exempt, Full-Time.

About the role

The Operations Support Supervisor at Empower Behavioral Health (EBH) is responsible for overseeing RBT and operational tasks. These tasks may include scheduling, managing call-ins, facility needs, ordering, staff check-ins, assisting with training, supporting morale development, etc. Join our compassionate and knowledgeable team of professionals and help us grow!

Responsibilities

• Serve as direct manager for clinic location RBT staff.
• Oversee performance management system for direct reports, coordinating process between Ops, Clinical, and HR departments.
• Ensure EBH policies and procedures are followed consistently, and provide related feedback to staff.
• Provide tours for new potential patients and families.
• Conduct RBT interviews and make hiring recommendations.
• Execute on-site clinic events for staff and patients, including meetings.
• Complete weekly approval of payroll and billing.
• Manage location treatment schedule.
• Assist with operational issues within the clinics.
• Schedule meetings with clinical teams as needed.
• Promptly answer the questions of staff or point them in the appropriate direction.
• Provide excellent customer service and maintain relationships with employees.
• Take inventory and order office supplies as needed.
• Update logs and order forms.
• Analyze all operations and forward suggestions for improvement to operations leaders.

Requirements

• High school diploma or equivalent
• Must possess a current and active RBT certification
• Must have at least 6 months of hands-on experience providing ABA services in the role of a Registered Behavior Technician (RBT)
• Strong interpersonal skills and ability to work as part of a team
• Excellent written and verbal communication skills

Qualifications

• Experience working with families of children with autism spectrum disorder or other developmental disabilities
• Knowledge of Central Reach and Excel

Skills

• Managerial Courage
• Priority Setting
• Directing Others
• Problem Solving
• Composure
• Decision Making
• Communication