Operations Support Supervisor

Location: Midland, TX

About the role

The Operations Support Supervisor at Empower Behavioral Health (EBH) is responsible for overseeing RBT and operational tasks. These tasks may include scheduling, managing call-ins, facility needs, ordering, staff check-ins, assisting with training, supporting morale development, etc.

Responsibilities

• Serve as direct manager for clinic location RBT staff.
• Oversee performance management system for direct reports, coordinating process between Ops, Clinical, and HR departments.
• Ensure EBH policies and procedures are followed consistently, and provide related feedback to staff.
• Provide tours for new potential patients and families.
• Conduct RBT interviews and make hiring recommendations.
• Execute on-site clinic events for staff and patients, including meetings.
• Complete weekly approval of payroll and billing.
• Manage location treatment schedule.
• Assist with operational issues within the clinics.
• Schedule meetings with clinical teams as needed.
• Promptly answer the questions of staff or point them in the appropriate direction.
• Provide excellent customer service and maintain relationships with employees.
• Take inventory and order office supplies as needed.
• Update logs and order forms.
• Analyze all operations and forward suggestions for improvement to operations leaders.
• Other duties as assigned

Requirements

• Managerial Courage
• Priority Setting
• Directing Others
• Problem Solving
• Composure
• Decision Making
• Communication
• High school diploma or equivalent
• Strong interpersonal skills and ability to work as part of a team
• Excellent written and verbal communication skills
• Minimum of six (6) months of employment at EBH and part of the Operations RBT track or in a Lead RBT position
• Experience working with families of children with autism spectrum disorder or other developmental disabilities (preferred)
• Knowledge of Central Reach and Excel (preferred)

Pay

$52,000.00 - $56,000.00 per year, with potential annual bonuses up to $8,000.