Supervisor, Implementation Benefits Ops

About the role

The Benefits Support Team Lead at Paylocity is responsible for leading the day-to-day operations of their assigned team. They are expected to provide feedback on staff performance, resolve customer and internal team issues, and coach and mentor team members.

Responsibilities

• Supervise the work of their assigned group on a day-to-day basis
• Delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Handle escalated issues from customers or internal teams in a collaborative “win-win” approach
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
• Develop and implement action plans to improve team or individual performance
• Act as a technical resource to the Support Team as needed
• Subject matter expert in key areas of their department
• Create and update processes and other internal training documentation as necessary

Requirements

• 2+ years' experience in Payroll/HR Industry
• 2+ years' experience in technical/problem-solving client facing role
• Bachelor’s Degree
• Experience with ownership and accountability in group responsibilities
• Previous benefits experience strongly preferred
• Previous experience with Payroll systems is strongly preferred
• Previous supervisory/mentoring experience preferred

Qualifications

• Education and experience as stated above

Skills

• Problem-solving skills
• Leadership skills
• Technical expertise in Payroll systems

Benefits

Paylocity offers a comprehensive benefits package including medical, dental, vision, life, disability, and a 401(k) match. Additionally, the company provides career development opportunities and supports employees' financial health through various perks and programs.

Pay

The pay range for this position is $59,600 - $85,100 /yr. The actual salary offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.

Schedule

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.