Supervisor Administrative Support - FP Front End Operations

Responsibilities

• Ensures all staff are properly trained in Front End Operations standard operating procedures.
• Provides on-the-job education and identifies broader training needs that may be addressed with additional support.
• Coaches team to achieve departmental goals and objectives.
• Works with Front End Operations leadership to develop clinic specific procedures to accomplish objectives.
• Tracks progress toward meeting all goals and shares with team on regular basis.
• Serves as subject matter expert for all Front-End Operations work and procedures in assigned areas and is the primary resource for employees needing assistance with any problems, interpretation, or application of standard Front End work.
• Identifies and communicates updates or changes to existing standard work and holds team accountable.
• Oversees the day-to-day operations of Front-End work in assigned areas; establishes priorities within the clinic supervised including work schedules, organizes and directs the flow of work.
• Adjusts individual assignments to meet the needs of the business.
• Assists with the recruitment, interviewing, hiring, and onboarding of new staff members.
• Ensures new team members attend all required training, complete Front-End Operations orientation, and are familiar with all applicable department and system policies and procedures.
• Serves as point person for all complex customer service and administrative issues.

Requirements

• Education Requirements: High School diploma or GED
• Licensure/Certification Requirements: No licensure or certification required.
• Professional Experience Requirements: Four (4) years of clerical or administrative experience

Qualifications

• Knowledge/Skills/and Abilities Requirements: Job Details