Supervisor Operations Support

About the role

MTA Metro-North Railroad is a dynamic organization providing service to over 86.5 million customers, traveling in and out of New York and Connecticut. This role involves providing internal customer service to various departments, such as the maintenance planning team.

Responsibilities

• Directly supervise Operations Support Technicians and Clerical Team.
• Record mechanical defects identified, repairs made, and schedule maintenance performed by shop and yard forces at multiple facilities into AMS.
• Provide required ad-hoc report generation via AMS/IMS to assist in the scheduling, planning, and troubleshooting of Shop Operations.
• Work with the shop in monitoring the accuracy of the information recorded on the Defect and Repair records (MP-47) and work along with them in resolving it so the data can be entered into the business database for others to review and use as needed.
• Coordinate Work Packets for each car shopped at the multiple facilities to ensure policy compliance for fleet records.
• Perform periodic audits in AMS and monitor Operations Support technician and clerical performance.
• Cook up M of E activities in response to “In-service Defect” processing with all M of E facilities and equipment office.
• Selects, develops, and motivates staff and provide career development for team members. Provides effective coaching and counseling. Manages team and individual performance. Creates a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.

Requirements

Required: Demonstrated ability with computerized maintenance management systems. Demonstrated proficiency with automated data systems and various PC software, including Microsoft Office Suite, and/or comparable applications. Demonstrated proficiency to produce reports from established databases (e.g., Access, Excel). High Required Demonstrated proficiency in data analysis. Excellent interpersonal, oral and written communications skills. Ability to work flexible hours, locations and shifts when required. Thorough knowledge of electrical/mechanical maintenance requirements. High Required Familiarity with Metro North’s maintenance management systems is desirable (i.e. AMS/IMS).

Qualifications

• Associate’s degree (AA) in Electro/ Mechanical Engineering, Computer Science or related discipline.
• Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years may be considered in lieu of degree.
• Minimum 3 years’ experience locomotive/railcar maintenance experience or related manufacturing/repair environment with report preparation, data collection and trend analysis.
• Minimum one (1) years’ experience in a managerial and/or leadership role in a maintenance operating environment.
• The Following Is/are Preferred: Bachelor’s degree in arts/sciences (BA/BS) in Electro/Mechanical Engineering, Computer Science or related discipline.

Skills

• Demonstrated ability with computerized maintenance management systems.
• Demonstrated proficiency with automated data systems and various PC software, including Microsoft Office Suite, and/or comparable applications.
• Demonstrated proficiency to produce reports from established databases (e.g., Access, Excel).
• Demonstrated proficiency in data analysis.
• Excellent interpersonal, oral and written communications skills.
• Ability to work flexible hours, locations and shifts when required.
• Thorough knowledge of electrical/mechanical maintenance requirements.
• Familiarity with Metro North’s maintenance management systems is desirable (i.e. AMS/IMS).

Benefits

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

Pay

$92,632.00 - $102,760.43 - $122,774.55

Schedule

Title 55-a (yes or no): Not Applicable