Supervisor - Front Office Operations

About the role

The Supervisor - Front Office Operations position at Suncoast Center is crucial for ensuring the smooth and efficient functioning of the front office within a healthcare setting. This role involves overseeing daily operations, managing staff, and ensuring that patient interactions are handled with the utmost professionalism and care.

Responsibilities

• Supervise and coordinate the daily activities of front office staff, ensuring optimal performance and adherence to policies.
• Manage patient scheduling, registration, and billing processes to enhance operational efficiency.
• Address patient inquiries and concerns promptly, fostering a positive patient experience.
• Train and mentor front office staff, providing guidance on best practices and professional development.
• Collaborate with healthcare providers and administrative teams to improve service delivery and operational workflows.

Requirements

• Bachelor's degree in healthcare administration, business administration, or a related field required.
• At least 6 years of experience in a supervisory role within a healthcare or customer service environment.
• Strong understanding of healthcare regulations and patient privacy laws.

Preferred Qualifications

• Experience with electronic health record (EHR) systems and practice management software.
• Certification in healthcare management or a related field.
• Bilingual proficiency in English and another language (not required).

Skills

• Strong leadership and communication abilities.
• Organizational skills.
• Problem-solving skills.

Benefits

• Competitive salary and health & welfare benefit package.
• Opportunity for remote work with some positions.
• PTO policy of up to 10 days per year.
• Up to a 5% employer match on a 403(b) Plan.
• Wonderful benefit package.
• 10 paid holidays a year starting on day one.