Supervisor -Admin Services- Kelsey Seybold-Summer Creek

About the Role

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction, and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Responsibilities

• Manages customer service and initiates appropriate action
• Performs as the on-site manager when the Clinic Administrator is not available
• Evaluates patient flow and administrative service provided by the administrative staff
• Identifies and manages problems associated with administrative patient services and initiates appropriate decisions and solutions
6.
• Implements and monitors administrative service standards, protocols, policies, and procedures
• Assists the Clinic Administrator in maintaining appropriate administrative staff ratios
• Performs in-line administrative positions and supervises line administrative staff in the daily operational activities of the SBU
• Maintains a safe and clean environment
• Maintains confidentiality in the delivery of healthcare services

Qualifications

• High School diploma or equivalent
• 4+ years of medical office experience, including face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, charge entry/capture, and knowledge of managed care
• 1+ years of medical office supervisory experience or 4+ years of KSC Medical Office experience in a Coordinator or Leadership capacity
• Basic PC literacy, alpha/numeric forms entry, basic math ability, 10-key touch, and ability to speak, understand, and write English
• Excellent communication and interpersonal skills
• Driver's License and access to reliable transportation

Preferred Qualifications

• Bachelor's Degree in a related field
• 5+ years of experience in medical insurance/managed care, cash handling, cash close out, and direct face-to-face customer service
• Proficiency in Microsoft Word and Excel
• Bilingual - English/Spanish

Pay

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).