Supervisor Admin Services II: Kelsey-Seybold Clinic- NW Campus

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

About the Role

The Administrative Supervisor provides leadership to administrative and nursing staff working with the SBU. The position reports to the Clinic Administrator or Ambulatory Care Director. The Administrative Supervisor, along with the Clinic Administrator or Ambulatory Care Director, is responsible for assuring high-quality administrative service to Kelsey-Seybold patients. The position is responsible for implementing standards, policies, and procedures formulated and recommended by Kelsey-Seybold Clinic.

The position directly supervises administrative staff in small clinics where the Clinic Administrator has responsibility for more than one SBU. In very large clinics (e.g., West and The Main Campus), the Administrative Supervisor may supervise two or more coordinators or large administrative support departments. Qualifications for the Administrative Supervisor II position require the supervision of a minimum of 15 or more full-time equivalents.

Responsibilities

• Manages customer service and initiates appropriate action. Performs as the on-site manager when the Clinic Administrator is not available.
• Evaluates patient flow and administrative service provided by the administrative staff member. Identifies and manages problems associated with administrative patient services and initiates appropriate decisions and solutions.
• Implements and monitors administrative service standards, protocols, policies, and procedures.
• Assists the Clinic Administrator in maintaining appropriate administrative staff ratios.
• Performs in line administrative positions and supervises line administrative staff in the daily operational activities of the SBU.
• Maintains a safe and clean environment and confidentiality in the delivery of healthcare services.
• Assists in establishing corporate policy and procedures. Works with functional and staff units in developing and implementing policies and procedures related to:
  • Finance: Establish and maintain control of profit and loss for the clinic. Review and present capital equipment proposals. Formalize and review appropriate levels of funding for each clinic. Create specific objectives and performance targets for each clinic. Allocate resources and focus work efforts on strategic objectives. Control costs by establishing budgets and formulating compliance standards. Monitor expenses and review cash flows for the clinic. Pursue alternatives to generate incremental revenue, leading to improved net income. Ensures that the asset base will earn adequate financial returns after accounting for maintenance, replacement, and upgrades.
  • Managed Health Care: Ensure timely and ongoing plan information is communicated throughout the clinic. Work directly with the managed care department in ensuring operational objectives are being met to support contractual agreements. Provide for continued training and development in the area of managed care contracts. Ensure clinic compliance with all managed care contractual agreements.
  • Quality Assurance/Risk Management: Works with Risk Manager to ensure safety and minimize risk exposure throughout the clinic for patients and employees. Provides for timely and ongoing training and in-services for clinic staff to ensure reduced liability and risk.
  • Marketing: Identify and create an appropriate market environment for each geographical location. Focus each clinic's energies on improved customer relations. Analyze each clinic's capacity in conjunction with conducting market analysis of each geographical location to determine growth and maintenance. Interact with customers and markets both internal and external to the organization. Collaborate with Marketing to create marketing strategies to maximize revenues, establish Kelsey-Seybold Clinic as a responsible and ethical corporation within the local communities, formulate strategies to determine and achieve growth in the healthcare market, choose and develop market segments where particular strengths can be exploited and developed, and evaluate the competitive strategies of rival organizations.
  • Purchasing: Works with Purchasing Manager and Facilities departments to ensure equipment and facilities needs are appropriately procured. Secures necessary supplies and equipment with assistance from the Purchasing department. Monitors supplies and equipment expenditures and works closely with the Purchasing department following clinic policy and guidelines.
  • Human Resources: Provides guidance and leadership to the clinics. Collaborate with Human Resources to establish relative and measurable criteria for evaluation of all staff members. Develop subordinates by utilizing training, guidance, and continuing education. Provide performance feedback to direct reports. Evaluate staff performance and career development. Develop and maintain open lines of communication throughout the organization. Apply clinic policies and procedures to all employees, including equal opportunity and affirmative action. Conduct and attend staff meetings. Develop staffing patterns for each department. Provide an open-door policy for all employees.

Requirements

• High School diploma or equivalent.
• 4-year college degree in Healthcare Administration may be considered in lieu of years of medical office experience.
• 4+ years of medical office experience to include the following: face-to-face customer service, cash handling, patient registration, appointment scheduling, medical billing, charge entry/capture, experience & knowledge of managed care.
• 1+ years of supervisory experience or 4+ years of KSC experience in a Coordinator or Leadership capacity.
• Proven basic PC literacy, including alpha/numeric forms entry.
• Proven excellent communication and interpersonal skills.
• Proven basic math ability and 10-key touch.
• Proven ability to speak, understand, and write English.
• Assigned clinic will have 15+ direct reports.

Preferred Qualifications

• Bachelor's Degree in a related field.
• 5+ years of the following: medical insurance/managed care, cash handling, cash close out, and direct face-to-face customer service experience.
• Microsoft Word & Excel proficiency.
• Bilingual - English/Spanish.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.