Supervisor, Academic Lab (PT), CPRN40472OCT

About the role

The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment.

Responsibilities

• Manage and maintain lab facilities including the Academic Computing Center, K123, Seaton Computing Center, and other assigned labs.
• Hire, train, schedule, and supervise lab assistants.
• Install and maintain hardware and software in the labs.
• Provide day-to-day support to instructors and students using the labs.
• Create and distribute lab-related documents and gather lab usage statistics.
• Determine promotion, disciplinary measures, or termination of employment for lab aides.
• Assist in scheduling classroom labs and handle schedule conflicts.
• Track the sale of print cards, print units, and related records; collect cash for the paid printing system.
• Communicate lab policies, schedules, software, and hardware availability to faculty and students.
• Maintain communication with faculty regarding lab problems affecting student usage.
• Provide access to computer software, hardware, and student accounts on appropriate systems.
• Coordinate installation and maintenance of computer hardware and software.
• Provide technical assistance to lab patrons with computer software, printing, and use of scanner, digital projector, document camera, video player, and copier machine.
• Respond to service requests from IT Help Desk and apply technical knowledge to solve problems with computer software, hardware, printing, and projection systems.
• Coordinate services and repair of lab facilities with Campus Services.
• Organize routine cleaning of computer equipment in all assigned labs.
• Identify, troubleshoot, and create Help Desk tickets for problems with software, hardware, audio, and video equipment.
• Provide daily lab activity reports to the Manager and other lab support staff.
• Provide information to the Manager as needed for the planning process.
• Instruct faculty/staff on the use of equipment in computer classrooms and technology-enhanced classrooms.
• Contribute to the faculty/staff training effort of IT.
• Establish policies and procedures for daily operations of all assigned labs.
• Develop technical and procedural documentation for both external and internal use.
• Work with other IT areas on joint projects.

Qualifications

• Completion of core for a two-year Associate’s Degree in Data Processing or equivalent work experience required; Associate of Science Degree preferred.
• One year of experience with personal computers required.
• One year of supervision experience in a computing environment required.
• Demonstrated organizational and computer problem-solving skills required.
• Working knowledge of Windows, Mac OS, and microcomputer applications required.
• Proficiency in written and spoken English required.
• Two years of supervisory experience in computer service preferred.
• Excellent people skills preferred.
• Demonstrated training and communication skills preferred.
• One year of programming experience in at least two languages preferred.
• Knowledge of microcomputer hardware preferred.
• Experience with academic use of IBM PC and Macintosh computers preferred.
• Experience with the use of Microsoft Office and Adobe and Macromedia products preferred.
• Knowledge of Windows, Mac OS, Unix, and DOS/VSE preferred.
• Knowledge of computer LANs including some knowledge of Novell NetWare preferred.

Working Conditions

• Work involves exposure to PC, Macintosh, laser printer, inkjet printer, scanner, digital projector, visualizer, VCR, and copy machine.