Summer Academic Supervisor- Miami Shores, Florida

About the role

The Brook Hill Alliance (formerly PLUS) is a global leader in providing English language courses to international students. Our mission is to empower students to connect with the world through language and cultural exchange. At Brook Hill, we are dedicated to creating vibrant, inclusive, and safe environments where students can grow academically, culturally, and personally.

Responsibilities

• Interact with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
• Be familiar with, adhere to, and enforce Brook Hill policies and procedures, including emergency and public health protocols
• Ensure the safety of all participants
• Maintain frequent communication with Brook Hill staff
• Avoid being present during all class sessions
• Manage all logistics of the site-specific academic program
• Manage all instructors, including coordinating their schedules, reviewing and approving time sheets, supervising and providing feedback on instruction, and assigning them classrooms based on the list of available classrooms provided by Brook Hill
• Together with instructors, create a safe, comfortable, and engaging learning environment for all students
• Review the curricula provided by Brook Hill to be adequately familiar with lesson plans. Instructors may supplement the curriculum with their own materials, as appropriate.
• Download and review all online placement test scores per session; assist with sorting students into levels and classes based on test scores
• Consult with instructors after the first lesson to ensure students have been placed into the correct level; conduct assessments of students’ oral proficiency, as needed
• Provide superior customer service to students and their chaperones
• Meet with all chaperones at the beginning of each session to provide an overview of the academic programs and answer any questions; meet with chaperones as needed and as requested during the remainder of each session
• Check all attendance sheets within the first 15 minutes of class and immediately address any student absences with group leaders and the rest of the Brook Hill team to locate students
• Copy any worksheets needed per class and distribute to instructors as needed
• Distribute classroom supplies to instructors as needed
• Communicate with the host institution regarding classroom needs and technology issues, as needed
• Congratulate students at the end of the course
• Give presentation about programs
• Conduct a one-hour observation of teachers (at minimum) and provide feedback to instructors
• Conduct performance evaluations for each teacher
• Fill in as substitute teacher for in-person and online lessons as needed
• Oversee select online instructors and classrooms, as needed
• Collaborate with the instructors and Brook Hill administration regarding instructional methods and the curriculum
• Attend and present at the students’ graduation ceremony
• Attend training session and any additional meetings organized by the Brook Hill administration
• Train site-specific instructors
• Maintain frequent and professional communication with instructors

Qualifications and Desired Skills

• Authorization to work in the U.S. required
• Must be 18 years or older
• Bachelor’s degree required; TESOL certificate and/or Master’s degree preferred
• Prior teaching experience required; prior EFL/ESL teaching experience strongly preferred
• Prior supervisory experience strongly preferred
• Prior management and coordination experience strongly preferred
• Prior customer service experience strongly preferred
• Experience working with multicultural and multilingual classrooms strongly preferred
• Command of Google Drive (including Google Sheets and Google Slides) and the Microsoft suite of products (including Microsoft Excel, Word, and PowerPoint) required
• Strong organizational skills and attention to detail required
• Successful candidates will be self-motivated, professional, and adaptable, with strong interpersonal, communication, and problem-solving skills, and be able to work independently.

Physical Demands

• Do the essential functions of this job require lifting? Yes, 25 lbs.
• Do the essential functions of this job require standing? Yes
• Do the essential functions of this job require walking up stairs? Yes
• Do the essential functions of this job require stretching? Yes
• Do the essential functions of this job require bending? Yes