Summer Counselor- Miami Shores, FL

About the role

The Summer Counselor position at Brook Hill combines all the best parts of being a summer counselor and tour guide with the flexibility of a part-time position, all while meeting people from all over the world and helping them have the best summer vacation ever!

Responsibilities

• You will be responsible for understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures, with tasks including but not limited to:
• Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
• Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols
• Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect
• Acting with discretion regarding participants’ sensitive or personal information, incidents, and concerns
• Assisting in duties other than the aforementioned and the following, as assigned and as they arise
• You will help organize and deliver activities for students and their group leaders, with tasks including but not limited to:
• Attending and participating in all of the following activities when scheduled: orientation and welcome activities, talent shows, graduation ceremonies - this means being ready to perform at the talent shows!
• Encouraging student participation in on-campus events
• Serving as a chaperone for on-campus activities
• Setting up, leading, and tearing down other recreational activities including disco, game nights, movie nights, etc.
• Organizing and supervising sporting activities including field games, soccer tournaments, basketball games, etc.
• You will lead students and their group leaders on engaging tours of local sights and landmarks, with tasks including but not limited to:
• Knowledgeably delivering relevant information (as provided by Brook Hill) about each landmark
• Comfortably navigating and leading groups on public transportation systems, primarily the subway
• Conducting walking and bus tours with confidence in the route
• Ensuring student safety at all times, including in transit and at tourist sites
• Assisting in coordinating logistics for excursions including communicating with bus drivers, facilitating hotel check-ins, etc.
• Playing games and entertaining students while on excursions, especially if there is an unforeseen delay
• Preparing for and responding appropriately to emergencies
• You will spend the majority of your time interacting with students and their group leaders, with tasks including but not limited to:
• Responding appropriately to students’ and group leaders’ concerns in a professional, enthusiastic, and customer-service oriented manner
• Engaging with students as much as possible to help them improve their conversational English skills
• Encouraging student participation and involvement during on- and off-campus activities
• Eating and conversing with Brook Hill participants during meal times
• Supervising students in the dining hall, activity spaces, and off-campus locations
• You will be responsible for supporting the logistical and organizational needs of the campus, with tasks including but not limited to:
• Attending staff meetings when scheduled
• Assisting in administrative tasks as assigned by the management team
• Capturing high-quality photo and video content of participants for the purposes of social media
• If applicable, using the company card appropriately and tracking all spending
• Aiding in arrival, departure, and changeover procedures including check-in/check-out procedures, room checks, airport pickups, etc.
• Knowledgeably guiding students to campus locations and resources as needed
• Aiding the management team as necessary and as requested

Requirements

• Authorization to work in the U.S. required
• Must be 18 years or older
• High school diploma required
• Previous customer service experience strongly preferred
• Previous summer camp experience or work with minors strongly preferred
• Previous international experience preferred
• Athletic, musical, theatrical, and/or artistic talent and enthusiasm preferred

Qualifications and Desired Skills

The successful candidates will be able to work individually and as a member of a team and have strong interpersonal and verbal communication skills. They will also have a strong work ethic, customer service and problem-solving skills, and be professional, personable, energetic, outgoing, positive, adaptable, self-motivated, proactive, creative, and able to work well under pressure. A cover letter expressing your interest in the role and outlining your strengths for the position is strongly preferred.

Physical Demands

• Do the essential functions of this job require lifting?
• Do the essential functions of this job require standing?
• Do the essential functions of this job require walking up stairs?
• Do the essential functions of this job require stretching?
• Do the essential functions of this job require bending?