Sugarloaf Narrow Gauge Food Court Lead

About the role

The Narrow Gauge Food Court Lead plays a key role in the daily operations of the resort’s Base Lodge cafeteria, working closely with the Narrow Gauge Food Court Manager to lead the team in providing excellent customer service, maintaining quality food service, stocking cafeteria areas, and ensuring cleanliness at all times.

Responsibilities

• Ensure the safety of all team members and guests
• Train and be a resource for all team members in the food court
• Serve foods and ensure displays are stocked
• Operate POS system to serve guests and team members
• Assist guests with complaints and issue resolution
• Ensure facility and food handling practices meet or exceed all federal, state, and resort food safety standards
• May also require behind the line support including cooking, washing dishes, and food prep

Requirements

• Prior experience in a leadership role, preferably in customer service
• A team player with strong communication skills
• Available to work weekdays, weekends, and holidays as guest volume demands

Pay

$16–18 per hour depending upon experience.

Benefits

• Free lift pass for skiing and/or riding
• Discounts at resort F&B and retail locations
• Discounted ski/snowboard lessons and rentals
• Access to Nordic trails and equipment rentals at the Outdoor Center
• Discounted passes at other Boyne and partner resorts