SuccessFactors Analyst

Job Summary

We are seeking an experienced and solutions-oriented SuccessFactors Analyst for functional support and optimization of SAP SuccessFactors across a wide range of modules. This role serves as a key liaison between HR, the Business, and IT requiring a unique blend of technical acumen and business insight to drive system improvements, troubleshoot issues, test updates, and deliver high-quality user experiences.

Responsibilities

• Support the onboarding and hiring process for new employees
• Perform updates to employees and positions as the business requires
• Act as a subject matter expert (SME) and system administrator for SAP SuccessFactors across multiple modules
• Partner with HR leaders and IT to define business requirements and translate them into functional system solutions
• Configure, or partner with external consultants to configure, and optimize SuccessFactors modules, ensuring alignment with organizational goals and HR processes
• Lead troubleshooting efforts for system issues to identify root causes and implement fixes serving as Tier 1 support for all things SuccessFactors
• Advanced experience with Microsoft Excel and highly proficient with vLookups and Pivot Tables
• Perform data loads, or process transactions, to update positions and employee records for reorganizations or job/pay structure changes needed by the business
• Coordinate system testing, including regression, UAT, and release-related validations for new features and enhancements
• Collaborate with IT, other business groups as well as external consultants to manage and troubleshoot integrations with other platforms (e.g., Employee Central Payroll, WorkForce System (WFS), S4, BenefitFocus, Fidelity and ADP)
• Ensure data accuracy, governance, and compliance through audits, reporting, and best practices
• Develop and maintain system documentation and support materials for end users
• Design (or work with an external consultant to design) and deliver custom reports, dashboards, and analytics to support HR initiatives and business decision-making

Qualifications

• Minimum 4 years of experience
• Solid technical understanding of SuccessFactors design, security roles, workflows, and data structures
• Resourceful when managing unfamiliar concepts, but willing to research solutions and/or self-teach and learn on the job
• Works well under multiple competing priorities
• Skilled in gathering and analyzing business requirements and converting them into system specifications
• Proficient in data validation using SuccessFactors reporting tools
• Excellent troubleshooting and analytical skills with attention to detail
• Strong communication and interpersonal skills with the ability to collaborate across HR, IT, various Business groups and vendors

SuccessFactors Modules Supported

• Core HR (Employee Central)
• Integrations between Employee Central and both Employee Central Payroll and WorkForce Suite
• Recruiting & Onboarding
• Goal Management & Performance Management
• Compensation Planning
• Talent Review & Succession Planning
• Employee Development
• Reporting & Analytics (Ad Hoc, Advanced, Story Reports)