Success Coach (Academic Advising)

Summary

The Success Coach will serve as a general advisor for new and current students. This individual will be knowledgeable about initial course placement, registration policies and procedures, basic financial aid and campus resources and will serve as an initial advising contact for new students. This position will also support current students through general advising, course selection and referral to campus support systems. Special populations of students may be assigned as needed.

Essential Duties and Responsibilities

• Provide new and current student advising drop in services, scheduled appointments and events as assigned.
• Advising sessions may be conducted in person, via phone or computer, however the Advisor will be expected to work on site to provide maximum availability to students.
• Advise, monitor and track special populations of students as assigned
• Follow placement test score standards and provide guidance on course selection based on student performance.
• Assist students in understanding and adjusting to the demands and culture of higher education
• Assist with events and other learning opportunities that support career students in reaching their academic and career goals.
• Assist students in maintaining good academic standing, informing them of relevant policies, procedures and campus resources.
• Develop and maintain a thorough understanding of RACC programs (credit and non-credit), and assist students in identifying which programs effectively meet their goals.
• Maintain appropriate documentation of all student contacts.
• Assist students in identifying the most effective and efficient path to program completion.
• Maintain positive and productive working relationships with all Program Administrators and faculty to ensure that students receive accurate and reliable information.
• Refer students to appropriate campus resources for assistance with disability services, academic and personal issues and other college-related concerns.
• Refer students to appropriate community resources.
• Perform other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Required:

• Bachelor's Degree required.
• One year (full time equivalency) of experience working in a counseling/advising capacity in an educational setting required.
• Experience working with individuals with diverse academic needs
• Demonstrated strong communication skills.
• Proficiency with Microsoft Office (especially Word, Excel, and PowerPoint) and Internet skills.

Preferred:

• Bachelor's degree in counseling, education or human-service related field strongly preferred.
• Bilingual (Spanish/English).
• Community College experience.
• Demonstrated understanding of course sequencing and how to develop an educational plan.
• Knowledge of Ellucian Colleague or other college administrative software.

Other Skills and Abilities

• Excellent communication and public speaking skills.
• Excellent interpersonal skills.
• Ability to work well with people.
• Excellent one-on-one and group presentation skills.
• Excellent written communication skills especially in the areas of report writing and business correspondence.

Communication Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Pay

$22.30 per hour

Schedule

Working hours for this position consists of up to 15 hours per week (between the hours of 8 a.m. and 7:30 p.m.). All work hours will be conducted on site. Hours will be based upon the Advising Center needs, employee availability and current teaching load and other assigned duties at the college. Hours will be agreed upon on a semester-by-semester basis and are not guaranteed every term.