Subrogation Supervisor

About the role

The Subrogation Supervisor position at MEM Insurance is seeking a collaborative leader with a passion for mentoring and a strong understanding of subrogation practices. This role involves providing day-to-day leadership, coaching, and technical guidance to a team of subrogation professionals while managing a portfolio of complex recovery matters.

Responsibilities

• Provide day-to-day leadership, coaching, and mentorship to the subrogation team.
• Foster a culture of accountability, collaboration, continuous learning, and exceptional service.
• Partner with the Claims Consulting Manager to recruit, train, develop, and retain high-performing team members.
• Establish clear performance expectations and conduct performance reviews aligned with MEM’s performance management process.
• Support employee development, succession planning, and career growth initiatives.
• Lead regular team meetings and individual coaching sessions to align priorities and share best practices.
• Participate in claims leadership discussions and departmental initiatives.
• Oversee the execution of MEM’s subrogation program to maximize recovery opportunities and ensure adherence to established policies and procedures.
• Manage a personal caseload of complex and catastrophic subrogation files from investigation through resolution.
• Develop and implement recovery strategies that balance financial outcomes with operational efficiency.
• Conduct comprehensive claim investigations, preserve critical evidence, and maintain complete file documentation.
• Perform cost-benefit analyses to evaluate recovery opportunities and allocate resources effectively.
• Participate in claim reviews and collaborate with claims partners to develop file strategy and direction.
• Monitor arbitration outcomes and identify trends, process improvements, and recovery opportunities.
• Collaborate with legal counsel and external partners to preserve rights and develop litigation strategies.
• Negotiate settlements with carriers, attorneys, and other interested parties.
• Represent MEM’s interests during mediations, arbitrations, depositions, hearings, and other legal proceedings as needed.
• Provide consultation and status updates to policyholders, agents, underwriters, and internal stakeholders regarding subrogation matters.
• Support litigation management efforts and coordinate with external counsel on complex recovery files.
• Ensure evidence is properly secured, documented, and maintained according to legal and regulatory requirements.
• Partner with field investigators, engineers, attorneys, and technical experts to support investigations and recovery efforts.
• Monitor vendor utilization to ensure quality service and responsible cost management.
• Develop and deliver onboarding and ongoing subrogation training programs for claims staff.
• Share industry trends, regulatory updates, and best practices to promote team effectiveness.
• Coordinate educational opportunities with external experts and industry partners.
• Identify and implement process improvements that enhance efficiency, reduce cycle times, and support operational excellence.
• Support budget planning and resource management activities related to the subrogation function.
• Utilize industry resources, databases, and recovery tools to support investigative and recovery efforts.
• Pursue ongoing professional development and maintain industry knowledge.
• Serve as a subject matter expert for subrogation-related initiatives and professional forums when appropriate.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field required.
• Preferred: Associate in Claims (AIC), Senior Claim Law Associate (SCLA), Certified Subrogation Recovery Professional (CSRP).
• Licenses: Valid driver’s license required. Claims Adjusting License preferred.
• Experience: 7-10 years of subrogation experience required. Relevant workers' compensation claims experience may be considered in lieu of direct subrogation experience. Prior experience handling complex recovery matters, investigations, arbitration, and litigation-related activities. Leadership, supervisory, or team development experience preferred. Experience researching insurance laws, regulations, and compliance requirements strongly preferred.

Company Culture & Values

We foster a culture of collaboration, integrity, and innovation. Our team is passionate about delivering exceptional service to our customers while supporting each other’s growth and success. We believe in accountability, continuous learning, and creating an environment where employees feel valued and empowered.

Diversity Statement

MEM Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that varied perspectives drive innovation and strengthen our ability to serve our customers and communities.

Total Rewards Overview

Includes health plans, life and disability benefits, wellness and recognition programs, flexible spending accounts, dependent care options, health savings accounts, 401(k) retirement plan, adoption assistance, and tuition assistance. Also offers time away from work, employee assistance programs, and marriage, bereavement, and jury duty leave.