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Jobs · Analyst · Maryland

Subject Matter Expert– Business Analysis and Facilitation

OneZero Solutions · Fort Washington, MD · 3 mo ago
Analyst$136k/yrFull-time

Job Summary

The Business Process Improvement and Management Support Services (BPIMSS) contract supports the U.S. Citizenship and Immigration Services (USCIS) mission to enhance operational efficiency, governance, and data-driven decision-making across the Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER), and the Field Operations Directorate (FOD).

Essential Duties

  • Business Analysis and Requirements Management - Lead and perform end-to-end business analysis activities, including stakeholder engagement, requirements elicitation, analysis, validation, and documentation.

  • Develop high-quality business requirements, functional and non-functional requirements, process flow diagrams, use cases, user stories, and acceptance criteria aligned with USCIS standards.

  • Translate immigration policy and operational requirements into clear, actionable technical and business solutions.

  • Facilitation and Stakeholder Engagement - Facilitate cross-functional working sessions, workshops, and Agile ceremonies, including requirements workshops, backlog grooming, sprint planning, retrospectives, and solution design sessions.

  • Serve as a liaison among USCIS program staff, technical teams, product owners, and external stakeholders to ensure shared understanding and consensus.

  • Support executive and operational briefings by presenting analysis findings, process impacts, and solution recommendations.

  • Business Process Improvement and Agile Support - Conduct current-state and future-state process analyses, workflow mapping, and organizational impact assessments.

  • Identify opportunities for process optimization, automation, and continuous improvement aligned with Lean and Agile principles.

  • Support Agile adoption by developing and maintaining product backlogs, refinement artifacts, and documentation that promotes transparency and effective execution.

  • Operational Readiness and Deployment Support - Support operational readiness activities, including user acceptance testing (UAT), test scenario development, validation of requirements, and documentation of results.

  • Aid in the development of training materials, standard operating procedures (SOPs), and operational readiness documentation.

  • Capture feedback from end users and stakeholders to refine processes and system functionality prior to deployment.

  • Data-Informed Decision Support - Support development and use of performance metrics, KPIs, and analytical inputs that inform process improvements and solution effectiveness.

  • Analyze qualitative and quantitative data to support recommendations related to workload, staffing, system usability, and operational efficiency.

  • Compliance and Quality Assurance - Ensure all analysis and documentation comply with USCIS, DHS, and federal standards, including security, privacy, and Section 508 accessibility requirements.

  • Maintain version control, traceability, and documentation quality across all work products.

Education and Experience

  • Education: - Bachelor's degree in Business, Information Systems, or related field.

  • Experience: - Minimum of 8 years of experience as a Business Analyst or Subject Matter Expert.

  • At least 5 years supporting federal programs, with focus areas including process optimization, requirements analysis, system integration, or technology modernization.

  • Minimum of 5 years of experience supporting immigration programs, including familiarity with USCIS, DHS components, and the immigration ecosystem.

Required Certifications

  • One or more of these certifications required: - Certified Business Analysis Professional (CBAP)

  • One or more of these certifications required: - PMI Agile Certified Practitioner (PMI‑ACP)

Knowledge, Skills, and Abilities

  • Expertise in requirements gathering, process mapping, and workflow optimization. Strong understanding of Agile methodologies, testing, and system deployment.

  • Ability to translate complex technical concepts into actionable business solutions.

  • Five years of experience with immigration policy, exposure to the agencies and offices operating in the 3 immigration ecosystem, and the DHS systems used for Identity management and immigration status verification.

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