Subject Matter Expert (SME) Business Analysis and Facilitation

About the role

Kaizen Approach is currently seeking a Business Analysis and Facilitation SME to support a high-visibility federal program with U.S. Citizenship and Immigration Services (USCIS).

Responsibilities

• Lead business analysis efforts across complex, cross-functional initiatives focused on business process improvement, Agile adoption, and operational modernization.
• Gather and define requirements, facilitate stakeholder engagements, and translate business needs into actionable solutions that improve efficiency and mission outcomes.
• Lead requirements workshops, develop process models, and support system integration and deployment efforts.
• Collaborate across program leadership, technical teams, and external stakeholders to ensure alignment and successful delivery of program objectives.

Requirements

• Ability to lead requirements gathering efforts across large, complex federal programs, including facilitating workshops and stakeholder sessions.
• Ability to analyze and document business processes, develop process flows, and identify opportunities for optimization and improvement.
• Ability to translate business needs into functional requirements, use cases, and system specifications.
• Ability to support Agile environments, including backlog development, user story creation, and sprint planning activities.
• Ability to collaborate with technical teams to support system integration, testing, and deployment efforts.
• Ability to engage with senior stakeholders and provide recommendations that influence business and operational decisions.
• Direct experience supporting DHS or USCIS programs, including exposure to the immigration ecosystem, related policies, and systems supporting identity management and immigration status verification.
• Experience supporting federal programs with a focus on process improvement, requirements analysis, and system implementation.
• At least eight (8) years of experience in business analysis or related fields and a Bachelor’s degree in Business, Information Systems, or a related field.
• Ability to obtain and maintain DHS suitability clearance.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

See About Kaizen Approach for details.

Pay

A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

Schedule

N/A