Subaru Parts Counterperson

About the role

The parts counterperson is a key member of Wilmington Auto Group's parts team, responsible for selling parts to all customers, over the counter, through the shop or on the phone.

Within the first year, the successful candidate will have built strong, trusted partnerships with fellow employees, strengthened parts processes and overall customer experience. This candidate will make measurable progress in parts sales and organizational effectiveness by accurate and timely parts procurement and continuous improvement.

At Wilmington Auto Group, our employees are the foundation of our success. This role provides the opportunity to support employees in the service and parts departments, have meaningful interactions with the public and contribute to a positive workplace culture.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Make sure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensures that all charge sales are signed by the customer.