Studio Manager | Fine Jewelry
About The Job
Frank Darling is a modern fine jewelry brand reimagining custom engagement rings—making the process more accessible, transparent, and genuinely enjoyable. We're known for our thoughtful design, commitment to sustainability, and fresh take on bridal, with features in Vogue, WSJ, Bloomberg, Glossy, and beyond. We’re hiring an on-site Studio Manager to lead our Dallas studio. This role is perfect for a design-savvy, detail-driven diamond professional who thrives in a fast-paced, hands-on environment and loves building strong relationships.
Key Duties & Responsibilities
Own overall studio performance, including monthly sales goals, benchmarks, and KPIs
Consistently meet store sales targets through personal selling and by coaching team members to do the same
Use performance data to assess results, identify opportunities, and adjust sales strategy as needed
Guide and educate the bespoke design team on diamonds, settings, and effective sales tactics
Lead clients through diamond selection and custom ring design, from first conversation to final purchase
Advise on the 4Cs and provide thoughtful, expert feedback on diamond options
Advise on all aspects of ring design, making clear recommendations on setting style, band details, and overall aesthetic
Act as the primary point of contact for high-value and ongoing client relationships
Ensure every client feels confident, informed, and excited about their once-in-a-lifetime purchase
Coach, develop, and support team members in a fast-paced, design-driven environment
Liaise with NYC gemology and sales teams to ensure diamonds are available for appointments
Organize and manage weekly diamond shipments
Partner with the house gemologist to source, select, and present diamonds
Maintain showroom appearance and ensure supplies are stocked as needed
Serve as point of contact for the building manager regarding studio-related issues
Support inbound phone calls, chats, and emails as needed to ensure a seamless client experience
Requirements and Experience
Strong knowledge of fine jewelry styles, trends, and diamond fundamentals
Proven ability to lead, coach, and develop a team in a client-facing environment
3+ years of management experience with responsibility for team performance
4+ years of sales experience, ideally in jewelry, bridal, or a luxury retail setting
Excellent communication skills with a consultative, confidence-building approach
Keen eye for design detail paired with empathy, professionalism, and sound judgment
Highly organized and comfortable managing multiple clients, priorities, and deadlines at once
Proactive, creative problem-solver who thrives in a fast-paced environment
Comfortable using data and tools (Google Sheets / Excel) to track performance and stay organized
GIA training a plus
Adobe Illustrator experience a plus