Studio Manager
About the role
The Studio Manager is the business operator of the studio. They own the business: sales performance, team development, member experience, studio operations, financial health, and the culture that holds it all together.
Responsibilities
Own studio revenue performance, including new memberships, renewals, and retail.
Execute the full sales process from inquiry through membership conversion.
Lead lead generation strategies, community outreach, and in-studio marketing campaigns.
Track sales metrics, intro conversion, and studio performance trends.
Provide regular KPI reporting to the Regional Business Manager.
Hold the team accountable to daily, weekly, and monthly sales goals.
Recruit, hire, train, and develop studio staff.
Lead, coach, and hold sales associates accountable to performance standards.
Conduct regular coaching conversations, performance reviews, and development check-ins.
Partner with the Head Coach to create a positive, high-performance studio culture.
Maintain an active talent pipeline for sales associates and coaches.
Identify high-potential members who may be a fit for future roles at CamFit.
Create a studio community where members feel seen, valued, and connected.
Build regular member touchpoints through recognition, milestone celebrations, challenges, and events.
Handle escalated member concerns with professionalism and a resolution-focused mindset.
Model the energy, hospitality, and accountability expected from the team.
Ensure the studio is a place people want to work and work out.
Lead all aspects of studio operations, including scheduling, sales systems, staffing, compliance, and reporting.
Manage studio budget, payroll, inventory, cost controls, and vendor relationships.
Review sales associate payroll, timecards, and processing for accuracy.
Ensure adherence to Orangetheory Fitness brand standards, company policies, and operational systems.
Execute and document monthly preventative maintenance standards.
Submit and follow up on facilities and repair needs through the company’s ticketing system.
Maintain a second-to-none cleanliness standard across the entire studio, including the fitness floor, lobby, locker rooms, restrooms, and back-of-house areas.
Address cleanliness, maintenance, or facility concerns immediately.
Plan and execute promotional events, member engagement initiatives, studio contests, and local partnerships.
Build relationships in the local community to drive awareness, referrals, and new membership.
Represent CamFit and Orangetheory Fitness with professionalism at external events and partnerships.
Requirements
2–3+ years of sales leadership and management experience required; fitness industry experience strongly preferred.
Proven track record of meeting and exceeding sales goals.
Experience leading teams, including hiring, training, coaching, and performance management.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office and CRM or scheduling software; MindBody experience preferred.
Flexible schedule availability, including early mornings, evenings, weekends, and holidays.
Preferred Qualifications
Bachelor’s degree in Business, Sports Management, Exercise Science, or a related field.
Experience managing a P&L or studio-level budget.
Familiarity with Orangetheory Fitness brand standards and operations.