Studio Manager

About Heyday

At Heyday, we are revolutionizing the skincare industry, helping individuals discover their healthiest skin. We offer personalized facial treatments and expert skincare guidance from our skilled estheticians, complemented by powerful products that allow you to showcase your best self.

About the Role

As the Studio Manager, you will lead a dynamic team to ensure the success of our shop. Your role involves creating an environment poised for success. You empower every team member with the tools, knowledge, and confidence needed to deliver an exceptional Heyday experience to clients who walk through your doors.

Responsibilities

• Cultivate and nurture a team of over 25, fostering a culture of responsibility and achievement.
• Deliver high-level service and hospitality to clients, both internal and external.
• Recruit, onboard, develop, and train employees.
• Collaborate with leadership to strategize Skin Therapist recruitment, training, onboarding, and Friends & Family events.
• Supervise and execute timely and accurate Payroll submissions.
• Inventory management while implementing comprehensive loss prevention measures.
• Collaborate with the Marketing team to create new client acquisition and retention strategies through local grassroots marketing initiatives and business partnerships.

Requirements

• Experience managing a P&L and exceeding financial performance targets in the health & wellness, retail, and/or hospitality sectors.
• A profound respect for and comprehension of the factors driving client experiences and hospitality.
• A proven track record of managing and collaborating with hourly workers, fostering a high-performance team.
• Acute attention to detail and a passion for adhering to standard operating procedures.
• Some background in beauty or spa services is an advantage.
• Fundamental knowledge of employment law, policies, processes, and programs.
• Proficiency in computer skills, including Excel/Google Sheets.
• Flexibility to travel overnight and/or between Heyday locations.
• Availability to work weekends, opening shifts, and closing shifts.

Qualifications

The ideal candidate:

• Experience managing a P&L and exceeding financial performance targets in the health & wellness, retail, and/or hospitality sectors.
• A profound respect for and comprehension of the factors driving client experiences and hospitality.
• A proven track record of managing and collaborating with hourly workers, fostering a high-performance team.
• Acute attention to detail and a passion for adhering to standard operating procedures.
• Some background in beauty or spa services is an advantage.
• Fundamental knowledge of employment law, policies, processes, and programs.
• Proficiency in computer skills, including Excel/Google Sheets.
• Flexibility to travel overnight and/or between Heyday locations.
• Availability to work weekends, opening shifts, and closing shifts.

Skills

• Leadership and team management skills.
• Customer service and hospitality skills.
• Skincare and esthetics knowledge.
• Financial management and budgeting skills.
• Marketing and strategic planning skills.
• Computer skills, including Excel/Google Sheets.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee discounts
• Competitive Hourly Wage
• Product, Membership, and Package Commission
• Discounted facials
• Friends & Family Discount on Services
• 35% Product Discount
• Paid Sick Time
• Medical, Dental, Vision Benefits for full-time employees
• Paid Time Off for full-time employees

Pay

Competitive Hourly Wage

Schedule

Flexibility to travel overnight and/or between Heyday locations. Availability to work weekends, opening shifts, and closing shifts.