Studio Manager

About the role

The Studio Manager is responsible for leading all aspects of studio performance, including member acquisition and retention, sales execution, team development, and operational excellence.

Responsibilities

• Lead, coach, and develop studio team members to consistently deliver brand standards across member experience, sales execution, operations, and overall studio performance.
• Foster a positive, inclusive, and accountability-driven culture that promotes teamwork, engagement, and continuous development.
• Hold Sales Associates accountable to established performance expectations through regular coaching, feedback, performance conversations, and development planning.
• Ensure appropriate studio staffing levels through proactive workforce planning, scheduling oversight, and talent deployment.
• Recruit, interview, hire, and onboard high-quality talent to support business needs and long-term organizational growth.
• Build leadership bench strength through succession planning and ongoing identification and development of internal talent.
• Support and reinforce company training initiatives to ensure consistent onboarding, operational execution, and ongoing team development.
• Partner with the Head Coach and Regional Sales and Operations Manager to develop and execute action plans that drive performance improvement, operational excellence, and business growth.
• Promote clear communication and alignment between fitness and sales teams to support a cohesive and high-performing studio environment.
• Understand and commit to exceptional customer service and the core values at OT Group Holdings, LLC.
• Oversee daily studio sales performance, operational execution, staffing utilization, and overall business needs to ensure efficient and effective studio operations.
• Drive studio profitability by increasing membership growth, maximizing class utilization and bookings, and expanding ancillary revenue opportunities while maintaining disciplined expense and labor management.
• Generate sales leads through community outreach, grassroots marketing, referral generation, partnerships, and other operational and marketing initiatives.
• Maintain accountability for payroll, labor management, controllable expenses, and financial performance in alignment with company expectations and budget goals.
• Champion a high-quality, differentiated member experience that reflects Orangetheory brand standards and promotes member satisfaction, engagement, and retention.
• Ensure consistent delivery of exceptional customer service through effective leadership, coaching, and accountability of studio team members.
• Partner with studio teams to address and resolve member questions, concerns, and escalated issues promptly, professionally, and effectively.
• Conduct regular studio audits and observations to assess operational performance, service standards, cleanliness, and overall member experience while providing real-time coaching and feedback.
• Monitor member feedback, reviews, and satisfaction metrics to identify trends and implement corrective actions and continuous improvement initiatives.
• Collaborate with the Head Coach and studio team to support member engagement initiatives, retention strategies, and community-building efforts.
• Oversee daily studio operations to ensure consistent execution of company policies, operational procedures, and brand standards.
• Maintain inventory and tracking of studio equipment, supplies, shipments, janitorial materials, and retail merchandise, including apparel, heart rate monitors, accessories, and other studio devices.
• Monitor operational performance and partner with studio teams to identify gaps, implement solutions, and improve overall studio effectiveness and performance.
• Support resolution of operational issues related to employee relations, human resources matters, inventory management, supply chain coordination, and facility maintenance.
• Utilize meetings, reporting tools, and digital communication platforms to drive alignment, communicate priorities, and ensure operational consistency.
• Ensure the cleanliness, organization, upkeep, and functional efficiency of the studio facility and fitness equipment in accordance with company and brand expectations.
• Collaborate with the Head Coach and studio team to support member engagement initiatives, retention strategies, and community-building efforts.

Qualifications

• Demonstrated ability to lead teams, drive sales performance, manage operations, and deliver a strong member experience in a fast-paced environment.
• Minimum of 1 year of experience in retail, fitness, hospitality, or direct sales management environments with prior single-unit management experience required; boutique fitness, health club, gym, and Orangetheory Fitness experience preferred.

Skills

• Strong cross-functional collaboration and communication skills.
• Mature Confidence – approaches others assertively, responsibly, and supportively.
• Relationship building - Excellent people skills, with an ability to partner with a dynamic leadership team.
• Intrigue - The ability to exercise tact and judgement in working with a broad variety of people.
• Results orientated and self-motivated.
• Proactive, reliable, and consistent.
• Ability to work under pressure and manage unexpected challenges with a calm and professional demeanor.
• Sharp listening skills and critical thinker.
• Results driven and possess exceptional problem-solving and research skills.
• Maintains professionalism and a positive service attitude at all times.
• Maintain appropriate professional boundaries.
• Excellent verbal, written, and presentation skills.
• Supervisory Responsibility

Benefits

Comprehensive benefits package including medical, dental, vision, retirement savings plan, paid time off, and more.

Pay

$X per hour, commensurate with experience.

Schedule

Full-time position with flexible schedule to accommodate studio operations and member needs.