Studio Manager

Job Summary

The CADY Studio Manager oversees a team of hourly associates across four studio locations that help create an unforgettable experience for CADY's Seniors during a once-in-a-lifetime experience—Senior portraits! A successful Studio Manager is both engaged with their teams and empowered to drive experience and sales across multiple studios.

Top 5 Responsibilities

• Achieve financial objectives - exceeding sales goals, maintaining an annual budget, scheduling expenditures, analyzing variances and optimizing profitability
• Hire, train, coach, and mentor an amazing team of sales and service minded individuals. This includes documented coaching and annual performance reviews
• Maintain staff levels and labor hours in accordance with internal staffing budget
• Maintain outstanding studio conditions and visual merchandising standards that are consistent with the company’s policies, standards, and applicable compliance
• Regularly report on KPI’s included but not limited to: buy ratios and trends, customer reviews, average order revenue, expense management, profits, etc.

Additional Responsibilities

• Propose innovative ideas to increase market share and customer engagement
• Solve problems that arise from staff or customers (complaints, grievances etc) and take action for prevention
• Partner with other CADY teams to continuously improve customers’ experience at each touch point with the company

Job Requirements

• Must be at least 18 years of age
• Must pass a satisfactory background check
• Valid driver’s license and reliable transportation
• Available to work weekend hours during busy season

Powerful Leadership Skills and Business Orientation

Flexible, with a team player mentality; Willingness to collaborate with colleagues on ideas and initiatives

Professional demeanor at all times with both customers and team members

Knowledge of business systems and ability to learn new platforms

Able to read and write in English

Able to communicate verbally and in writing with customers and team members

Able to prioritize tasks

Able to lead, supervise, and/or manage team members

Able to use mathematical concepts (e.g., subtract)

Experience

• Previous management of sales/retail/hospitality operations in a fast-paced environment
• Demonstrated ability to think critically and focus on changing needs in a retail environment
• Proven effective communicator with ability to multitask, prioritize, and delegate while maintaining precision in detail
• Previous management a multi-faceted team of 10 or more

Education

College preferred

High School diploma or equivalent required

Physical Requirements and Environmental Factors

• Extended periods of viewing computer screens
• Able to walk/move inside or outside for more than 6 consecutive hours
• Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas)