Studio Manager

Job Summary

The CADY Studio Manager oversees a team of hourly associates across four studio locations that help create an unforgettable experience for CADY's Seniors during a once-in-a-lifetime experience—Senior portraits! A successful Studio Manager is both engaged with their teams and empowered to drive experience and sales across multiple studios.

Top 5 Responsibilities

• Achieve financial objectives - exceeding sales goals, maintaining an annual budget, scheduling expenditures, analyzing variances and optimizing profitability
• Hire, train, coach, and mentor an amazing team of sales and service minded individuals. This includes documented coaching and annual performance reviews
• Maintain staff levels and labor hours in accordance with internal staffing budget
• Maintain outstanding studio conditions and visual merchandising standards that are consistent with the company’s policies, standards, and applicable compliance
• Regularly report on KPI’s included but not limited to: buy ratios and trends, customer reviews, average order revenue, expense management, profits, etc. Propose innovative ideas to increase market share and customer engagement

Additional Responsibilities

• Solve problems that arise from staff or customers (complaints, grievances etc) and take action for prevention
• Partner with other CADY teams to continuously improve customers’ experience at each touch point with the company
• Other duties and responsibilities as assigned

Job Requirements

• Must be at least 18 years of age
• Must pass a satisfactory background check
• Valid driver’s license and reliable transportation
• Available to work weekend hours during busy season

Powerful Leadership Skills and Business Orientation

Flexible, with a team player mentality; Willingness to collaborate with colleagues on ideas and initiatives

Professional Demeanor

Able to communicate verbally and in writing with customers and team members

Physical Requirements and Environmental Factors

• Extended periods of viewing computer screens
• Able to walk/move inside or outside for more than 6 consecutive hours
• Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded areas)

Education

College preferred

High School Diploma or Equivalent Required