Studio Manager

About the role

The Studio Manager at The Gleamery is responsible for owning the business, including the P&L, team, and guest experience. Reporting to the Director of Operations, you will lead your Assistant Manager, Care Coordinator team, and Clinical team to hit performance targets while building a culture people want to work in.

Responsibilities

• Own full P&L responsibility for your studio, including revenue, labor cost, supply cost, and overall profitability
• Partner with the Director of Operations and Support Office to hit daily, weekly, and monthly targets, and course-correct quickly when performance drifts
• Control expenses, manage purchasing, and maintain accurate inventory counts and demand plans for retail and clinical supplies
• Proactively recruit clinicians and manage the labor supply schedule to meet / beat topline growth targets
• Oversee all end-to-end daily operations: scheduling, facilities, inventory, and guest flow
• Own execution of SOPs, checklists, and brand standards, ensuring the studio consistently meets The Gleamery's bar for cleanliness, organization, and guest care
• Coordinate with vendors and the Support Office to resolve issues and operational needs before they become guest-facing problems
• Conduct regular audits of studio performance and operational discipline, and act on gaps before they're flagged
• Directly manage and develop the Assistant Manager, setting clear expectations and building their capability to eventually run point in your absence
• Lead, coach, and hold accountable the full Care Coordinator and Clinical teams, delivering ongoing feedback and performance management
• Recruit, hire, and onboard top talent, ensuring every new team member is set up to deliver exceptional service from day one
• Build a culture of accountability, open communication, and continuous improvement - one where the team solves problems rather than escalates them
• Support recruitment and training efforts for new Gleamery locations as the brand expands
• Drive growth across all three revenue streams: packages, a la carte treatments, and retail
• Own conversion of GleamFit and other consultation outcomes, coaching your team on the clinical benefits that move guests from interested to committed
• Optimize Care Coordinator and Clinical schedules to maximize production and minimize gaps in coverage
• Increase rebooking rates while minimizing cancellations and no-shows
• Manage the referral program to drive member acquisition and reward loyalty
• Identify and develop local B2B and community partnerships that bring new guests into the studio
• Collaborate with Marketing and the Support Office on revenue-generating initiatives and promotions
• Set the tone for every guest interaction, ensuring the team reflects The Gleamery's brand values and hospitality standards at every touchpoint
• Identify opportunities to build guest loyalty through personalized service, milestones, and thoughtful touches
• Organize and host studio events and programming that deepen guest engagement and build brand awareness locally
• Resolve guest complaints quickly and with genuine care, following company procedure and documentation standards
• Monitor guest feedback and reviews, and use them to drive real changes in how the studio operates
• Partnership with Director Of Operations, serving as the Director's primary partner for studio-level performance, escalating the right things at the right time
• Provide honest field feedback that informs company-wide SOPs, tools, and process improvements
• Test and launch new initiatives assigned by the Director or Support Office, and give clear signal on what's working
• Support new studio openings through hiring, training, and on-the-ground readiness when needed
• Stay informed on industry trends and competitors, bringing forward ideas that keep the studio ahead

Qualifications

• 5+ years of leadership experience, ideally in hospitality, wellness, retail, or healthcare, including experience managing a team of managers or leads
• Demonstrated P&L ownership or strong exposure to budget, revenue, and expense management
• Proven ability to lead, coach, and develop high-performing teams, including holding people accountable to a real standard
• Strong sales instincts, with a track record of driving revenue through service and retail conversion
• Excellent organizational skills and the judgment to prioritize in a fast-paced, high-touch environment
• Genuine desire to build something meaningful as part of a rapidly growing brand