Studio Manager (Clinic Sales Manager)

Job Summary

Chapter Aesthetic Studio is seeking a driven, guest-focused Studio Manager to lead studio revenue performance, develop a high-performing team, and deliver exceptional guest experiences in our New Hartford location.

Why Chapter Aesthetic Studio is the Next Step in Your Career

• Competitive pay with monthly bonus incentives
• Predictable schedule—no overnights or holiday shifts
• Travel support and mileage reimbursement
• Access to advanced treatments and cutting-edge technologies
• Full benefits package for eligible employees: medical, dental, vision, 401(k) with company match, PTO, and parental leave
• Employee discounts on services and retail products
• Collaborative, mission-driven culture focused on results and growth

What You’ll Do

• Drive Revenue & Sales Performance
• Lead consultative guest experiences in partnership with the MCD, including scans, needs assessments, and treatment recommendations
• Coach team members on consultative selling strategies that improve conversion, retention, memberships, and retail sales
• Monitor KPIs including conversion, utilization, and revenue performance to identify opportunities and drive results
• Execute strategies that increase guest retention, rebooking, and lifetime value
• Lead & Develop a High-Performing Team
• Recruit, coach, and develop a collaborative, results-driven team focused on sales excellence and exceptional guest care
• Provide ongoing feedback, accountability, and recognition tied to studio performance goals
• Foster a positive, guest-centric culture rooted in teamwork, accountability, and operational excellence
• Lead daily huddles and team meetings to align priorities and drive execution
• Deliver an Exceptional Guest Experience
• Ensure a seamless, personalized guest experience from consultation through follow-up care
• Partner closely with clinical teams to support outstanding guest outcomes and satisfaction
• Resolve guest concerns with empathy and professionalism to build loyalty and trust
• Support local marketing and community outreach initiatives that drive guest acquisition and brand awareness
• Oversee Operations & Studio Performance
• Manage daily operations including scheduling, guest flow, inventory, and POS management to ensure efficiency and consistency
• Partner with the MCD to align staffing and treatment capacity with business demand
• Monitor financial performance and key operational metrics to support studio profitability
• Maintain compliance with HIPAA, company policies, and brand standards while supporting front desk and sales operations as needed

Qualifications

• 3–5+ years of leadership experience in sales, aesthetics, retail, hospitality, wellness, or a service-based environment
• Proven success driving revenue growth and leading high-performing teams
• Strong consultative sales and relationship-building skills
• Excellent communication, leadership, and organizational abilities
• Experience with CRM systems, scheduling, and operational management preferred
• Passion for aesthetics, wellness, and delivering exceptional guest experiences