Studio Fitting Specialist

Position Summary

Reporting to the Sales and Service Manager, a STUDIO Fitting Specialist is responsible for engaging with every customer to provide world-class service, building lasting relationships that encourage repeat business. Key duties include achieving KPIs, such as sales targets, sales per hour, and booking percentages, while proactively growing the client base and maintaining a fully booked schedule.

Key Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Achieving key performance indicators (KPIs), including meeting or exceeding sales targets, meeting optimal sales per hour, and ensuring high booking percentage to drive overall business performance.
• Proactively grow your business by attracting new clients, fostering long-term relationships, and consistently keeping your schedule fully booked to maximize revenue.
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Assist in keeping the STUDIO area (Simulators, Components Drawer, & Putting Green) merchandise standards at a premiere visual level to drive sales and the Customer experience.
• Maintain a brand-agnostic approach during the fitting process, focusing solely on selecting the best equipment tailored to each customer's unique needs and performance goals, regardless of brand.
• Ensure all STUDIO area equipment and supplies are always maintained and operational.
• Maintain the STUDIO area in a clean, professional presentation at all times.
• Maintain in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers.
• Accurately enter custom club orders for customers, ensuring all specifications are precisely documented.
• Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance using technology including, but not limited to: Trackman, Sam Putt Lab, USchedule, and Microsoft Office.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications And Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication skills, and ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: 2+ years of club fitting and golf equipment sales experience preferred. Experience with Trackman, SAM Putt Lab, and club building is highly preferred.

Working Conditions and Physical Demands

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

Ability to quickly learn business acumen with appropriate training.

Accountability

Candidates should demonstrate strong self-accountability and a proactive drive for results.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.