Student Support Liaison

About the Role

Chamberlain University, with more than 135 years of history in healthcare education and as the largest nursing school in the country, is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. This role serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success.

Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources.
• Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities, including but not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develop and maintain a solid knowledge of the various enterprise applications and business processes.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Bachelor's Degree (Required).
• 1+ year of experience in higher education, customer service, or related experience (Required).
• High level of interpersonal, communication, and problem-solving skills.
• Ability to interact with all levels within the organization.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot).
• Experience with Student Information Systems a plus.
• Knowledgeable of higher ed federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

Pay

The expected hourly pay range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program + 6% employer match.
• 15 Days of Paid Vacation each Calendar Year.
• 12 Paid Holidays + 2 floating holidays.

For more information related to benefits, visit: https://careers.covista.com/benefits.