Student Support Liaison

Chamberlain University, with more than 135 years of history in healthcare education and as the largest nursing school in the country, is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. Through Chamberlain Care®, we provide students with tools and resources to succeed within a supportive community.

About the role

The Student Support Liaison promotes student success by providing holistic, student-centered support across various service areas. This role serves as a key point of contact for students, ensuring their persistence by proactively engaging them and removing barriers to success. The liaison collaborates with other university departments to resolve student inquiries and fosters a culture of care aligned with the institution's mission and values.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources.
• Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities, such as federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• Plan and facilitate events such as career fairs, open houses, workshops, and graduation in collaboration with the Campus Support Coordinator.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develop and maintain a solid knowledge of various enterprise applications and business processes.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Bachelor's Degree (Required).
• 1+ year of experience in higher education, customer service, or related experience (Required).
• High level of interpersonal, communication, and problem-solving skills.
• Ability to interact with all levels within the organization.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot).
• Experience with Student Information Systems (a plus).
• Knowledgeable of higher education federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

Pay

The expected hourly pay range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program with a 6% employer match.
• 15 days of paid vacation each calendar year.
• 12 paid holidays plus 2 floating holidays.

For more information related to benefits, visit https://careers.covista.com/benefits.