Student Support Liaison

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
• Aid students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Aid students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's degree Required.
• 1+ year of experience in higher education, customer service, or related experience Required.
• High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
• Knowledgeable of higher ed federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.