Student Affairs Liaison

Responsibilities

• Assist in maintaining effective communications with Security Cooperation Offices at U.S. Embassies and Military Departments.
• Afford assistance with assessing International Military Student information prior to student arrival to coordinate with NASA via IdMAX system, and security assistance actions or planning for future events.
• Afford assistance with planning and executing student reports, memoranda, and papers as necessary, in a clear, concise, and effective manner to support mission requirements.
• Provide accurate and timely centralized pay services in the form of Temporary Living Allowances to International Military Students via NETSAFA and DFAS.
• Process a variety of complex pay cases requiring comprehensive review and in-depth research to determine the cause of discrepancies within International Military Students account and corrective action.
• Afford assistance verifying Official ID Card Operator - DEERS/RAPIDS.
• Afford responsibility for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for International Military Students and active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients.
• Customer Service skills are a must. The contractor must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision.
• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real- Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbon, adds toner and developer, cleans printers, etc.
• Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.
• Afford assistance with administrative and logistical support for International Military Student Officer (IMSO).
• This includes direct support of all International Military Students (IMS) in the areas of administration, socialization, cultural enrichment, transportation, recreation, logistical and customer support services for all IMS.
• Provides the coordination and support necessary to ensure travel arrangements for IMS.
• Afford assistance with student indoctrination and day-to-day operation.
• Afford assistance with maintaining the student tracking matrix including berthing assignments for all students.
• Ensures students are assigned berthing, necessary transportation, and general student support matters upon arrival, stay and departure.
• Afford assistance with creating the FSP Schedule for each class, ensuring all cultural differences are reviewed and handled accordingly within the appropriate Chain of Command.
• Afford assistance with record keeping and database management and creating a class roster for each class.
• Afford assistance with coordinating transportation requirements in support of the Field Studies Program (FSP) events.
• Required to perform pre-operational maintenance on vehicles, such as cleaning, picking up debris, checking and adding fluids, such as wiper fluid as needed.
• Provides Spanish language assistance to facilitate communications during educational and cultural excursions, graduations, official visits, field trips, IMSO Support, airport runs and student indoctrination.
• Afford assistance with operating and maintaining the key security program for the barracks.
• Afford assistance with ordering all logistical office and barracks supplies.

Qualifications

• Five (5) years’ experience in the use of computers and computer-related devices.
• Shall have or be able to obtain and maintain a Commercial Driver’s License (CDL) Class B within 60 days of start date.
• Five (5) years’ experience communicating fluently both orally and in writing in English and Spanish.
• Five (5) years’ experience in general office and administrative skills to include experience using Microsoft Office suite and operating office machines such as copier, fax, etc.
• Shall be able to write correspondence in professional format, when necessary.