Student Support Liaison
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove "Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation" (EEO). Also remove "Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn." That's maybe boilerplate? It's not required but could be considered navigation? It's not a legal EEO but maybe considered promotional. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we can remove that line.
We need to include sections: About the role (maybe from Job Description Opportunity at a Glance). Responsibilities (list). Qualifications (list). Benefits (list). Pay (salary range). Schedule (hybrid schedule with four in-office days per week Monday–Thursday). Also maybe Skills? Could combine qualifications and skills. The posting includes qualifications and also skills like interpersonal etc. We can put them under Qualifications or Skills. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which sections have content.
We have:
- About the role: The Job Description Opportunity at a Glance paragraph: "The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services."
We can put that under About the role
with
. - Responsibilities: list bullet points from "Respond to student questions..." etc. We'll extract each sentence as list items. - Qualifications: includes "Bachelor's Degree Required", "1+ year of experience in higher education, customer service, or related experience Required", then list of skills: "High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization. Ability to work independently as well as function as part of a team. Must be a self-starter with the ability to prioritize effectively. Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus. Knowledgeable of higher ed federal and state regulations. Superior written and verbal communication skills. Ability to work independently and make sound decisions with minimal supervision and direction." We could separate Qualifications (education/experience) and Skills (interpersonal etc). But we can combine under Qualifications. However instruction says we can have Qualifications and Skills separate if we want. But we should not create thin sections. Maybe better to have Qualifications (education/experience) and Skills (interpersonal, technical). Let's decide. We have: Qualifications (education/experience): - Bachelor's Degree Required - 1+ year of experience in higher education, customer service, or related experience Required Skills: - High level of interpersonal, communication, and problem-solving skills. - Ability to interact with all levels within the organization. - Ability to work independently as well as function as part of a team. - Must be a self-starter with the ability to prioritize effectively. - Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). - Experience with Student Information Systems a plus. - Knowledgeable of higher ed federal and state regulations. - Superior written and verbal communication skills. - Ability to work independently and make sound decisions with minimal supervision and direction. We could combine some overlapping (communication skills repeated). Keep as is. Benefits: list from "Covista offers a robust suite of benefits including: Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match 15 Days of Paid Vacation Days each Calendar Year 12 Paid Holidays + 2 floating holidays". Also maybe mention "For more information related to our benefits please visit: https://careers.covista.com/benefits" - that's a link, but maybe we can keep as part of benefits? It's a reference; we could include as a
with link. But instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep the link. However it's maybe considered navigation? It's a benefits link; we can keep. Pay: salary range: "$18.70 and $33.84". Also note about actual pay adjustment etc. We'll include that. Schedule: "We operate on a hybrid schedule with four in-office days per week (Monday–Thursday)." Also maybe mention that this approach enhances creativity etc. That's substantive. We need to remove duplicated lines, boilerplate: The repeated "Ability to work independently and make sound decisions with minimal supervision and direction." appears twice? Actually appears in qualifications list twice? Let's check: In qualifications we have "Ability to work independently as well as function as part of a team." and later "Ability to work independently and make sound decisions with minimal supervision and direction." It appears only once. There's also "Ability to work independently and make sound decisions with minimal supervision and direction." appears again? Actually at end of qualifications: "Ability to work independently and make sound decisions with minimal supervision and direction." It's only once. There's also "Ability to work independently as well as function as part of a team." So fine. We need to remove "Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation". Also remove "Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn." Also maybe remove "Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education." That's substantive? It's about accreditation; maybe we could keep under About the role? But it's more about the institution; could be considered boilerplate? It's not navigation/legal/EEO. It's factual about accreditation. Might be considered substantive? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Accreditation is not those. Could keep but maybe not needed. However we have limited sections; we could include a brief About the role paragraph that includes the mission etc. The accreditation line could be placed in About the role as extra sentence. But we must preserve ALL substantive information; we cannot discard unless it's boilerplate. Accreditation is substantive? It's about the institution; maybe it's relevant to the job posting but not directly about the role. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep it unless it's considered boilerplate. It's not explicitly listed as boilerplate to remove. So we should keep it. Similarly "Chamberlain is comprised of the College of Nursing and the College of Health Professions..." etc. That's about the institution; could be considered substantive but maybe not needed for the role. However we must preserve all substantive information; we cannot arbitrarily drop it unless it's boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we can keep the institutional description. Thus About the role section could include the initial paragraphs about Chamberlain, the mission, colleges, hybrid schedule, accreditation, etc. But we also have a separate Schedule section. We might duplicate schedule info if we include in About the role. Better to keep About the role focusing on the role description (the Opportunity at a Glance). The institutional description could be placed maybe as a separate section like "About Chamberlain"? But not in allowed headings list. The allowed headings are limited; we could put institutional info under About the role as well, but that may mix. However we must not invent headings not listed; we can only use those headings. So we need to fit all substantive info under those headings. We could put the institutional description under About the role as well, but that may be okay. Alternatively we could omit institutional description if we consider it boilerplate? It's not explicitly listed as boilerplate to remove, but it's generic about the company. The instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep it. Where to put? Could add a
under About the role before the role-specific description. That would be fine. Thus About the role
About the role
Chamberlain University ... (the paragraphs about history, colleges, hybrid schedule, accreditation, etc.)
then maybe anotherfor the role description. But we must not repeat the job title as a heading (the page already shows it). So fine. Now Responsibilities: list each duty. We need to extract list items from the responsibilities paragraph: "Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience. Assist students with appointment scheduling, portal navigation, and other self-service tools and resources. Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet. In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation. Assist students with questions regarding local and state funding, military services, and scholarship opportunities. Serve as the point of contact for compliance audits. Identify opportunities and implement process and technology solutions that enhance the student retention journey. Develops and maintains a solid knowledge of the various enterprise applications and business processes. Performs other duties as assigned Complies with all policies and standards" Note there is a typo "Develops" maybe should be "Develop". We'll keep as is. We'll make each as
Pay
Expected salary range: $18.70 – $33.84 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Schedule:Schedule
Hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
Now we need to ensure we didn't include any boilerplate like EEO line. Remove that. Also remove "Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more