Student Support Liaison

Chamberlain University, with more than 135 years of history in healthcare education and as the largest nursing school in the country, is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. Through Chamberlain Care®, we provide students with tools and resources to succeed within a supportive community. Chamberlain comprises the College of Nursing and the College of Health Professions, offering programs such as the Bachelor of Science in Nursing, RN to BSN, Master of Science in Nursing, Doctor of Nursing Practice, Master in Public Health, Master of Social Work, and Master of Physician Assistant Studies. Accredited by the Higher Learning Commission, Chamberlain fosters a culture of care and engagement.

About the role

The Student Support Liaison promotes student success by providing holistic, student-centered support across various service areas. This role serves as a key point of contact for students, ensuring persistence by proactively engaging them and removing barriers to success. Liaisons collaborate with university departments to resolve student inquiries and contribute to a culture of care aligned with Chamberlain’s mission and values.

Responsibilities

• Respond to student questions and concerns, connecting them to appropriate university resources.
• Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and self-service tools.
• Promote and support student opportunities, such as federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• Plan and facilitate events (e.g., career fairs, open houses, workshops, graduation) in collaboration with the Campus Support Coordinator.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions to enhance student retention.
• Develop and maintain knowledge of enterprise applications and business processes.
• Perform other duties as assigned and comply with all policies and standards.

Qualifications

• Bachelor’s degree (required).
• 1+ year of experience in higher education, customer service, or a related field (required).
• High level of interpersonal, communication, and problem-solving skills.
• Ability to interact with all levels within the organization.
• Ability to work independently and as part of a team.
• Self-starter with strong prioritization skills.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot).
• Experience with Student Information Systems (a plus).
• Knowledge of higher education federal and state regulations.
• Superior written and verbal communication skills.
• Ability to make sound decisions with minimal supervision.

Pay

The expected hourly pay range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on experience, training, geographic location, licensure, market factors, and departmental budgets.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program with a 6% employer match.
• 15 paid vacation days per calendar year.
• 12 paid holidays plus 2 floating holidays.

For more information, visit careers.covista.com/benefits.