Student Success Retention Coordinator

About the Role

The Student Success Retention Coordinator provides comprehensive academic advising and individualized support to students within the College of Education and those on academic recovery.

Responsibilities

• Assist with course selection, registration, degree planning, and academic policy guidance while connecting students to campus resources.
• Develop academic recovery plans and monitor academic progress.
• Identify barriers to student achievement and collaborate with faculty and campus partners to promote persistence, retention, and timely graduation.

Requirements

• Bachelor’s degree is required.
• Experience in either of the following: higher education setting (student services, enrollment services, academic affairs, or related area) or in a high school counseling/advising setting.
• Strong communication, computer, and public speaking skills.
• Excellent customer service skills and demonstrated sound judgement and ethical demeanor.
• A valid driver's license and safe driving history are required.

Preferred Qualifications

• Master’s degree.

Skills

• Ability to interpret and communicate University policies and procedures, academic requirements, campus resources, student engagement, and support services.
• Strong interpersonal and human relations skills.
• Ability to encourage and empower students to make their own decisions.
• Ability to act as an advocate for both the student and the University.
• Ability to identify students' needs for support services and make appropriate referrals.
• Ability to maintain confidentiality.
• Proficiency in operating a personal computer and various software packages.
• Ability to work a flexible schedule.