Student Success Coordinator

About the Company

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success.

About the Role

The Student Success Coordinator plays a critical role in supporting students from onboarding through graduation, with a primary focus on retention, certification completion, and academic persistence. This is not a passive student services role. You will “walk alongside” students—building trust while also pushing, motivating, and holding them accountable to complete certifications and stay on track. Success in this role is defined by your ability to engage students consistently, remove barriers, and drive measurable outcomes. You’ll manage a caseload of students and work cross-functionally with academics, admissions, and student support teams in a metrics-driven, performance-focused environment.

Location

10640 Davidson Place, Manassas, VA 20109

Schedule

• 3 days per week: 9:00 AM – 6:00 PM
• 1 day per week: 10:00 AM – 7:00 PM
• Rotating Saturdays (every other week): Approximately 9:00 AM – 2:00 PM

Pay

$30 – $33 per hour

Responsibilities

Performance & Accountability

• Actively manage a student caseload and meet defined performance metrics, including retention and persistence, certification readiness and attainment, graduation progression
• Contribute to a performance-driven culture focused on measurable student outcomes

Student Engagement & Advocacy

• Serve as a consistent point of contact and advocate for assigned students
• Build strong relationships that foster trust, accountability, and follow-through
• Proactively identify and address barriers to persistence and certification completion
• Support students with attendance, academic standing, and program navigation

Retention & Certification Support

• Drive certification outcomes through early intervention, consistent follow-up, and milestone tracking
• Partner closely with Academic leadership and instructors to monitor student progress
• Support students with resource referrals, accommodations, and escalation pathways as needed

Data, Documentation & Compliance

• Accurately document all student interactions, engagement activities, and outcomes in CampusNexus and other systems
• Participate in cohort tracking, G&E chart confirmation, and