Student Success Coordinator

About The Role

Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes. As a Student Success Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.

Key Responsibilities

• Performance & Accountability: Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression
• Student Engagement & Advocacy: Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability. Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion.
• Retention & Certification Support: Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up. Support accommodation requests, resource referrals, and appropriate escalation as needed.
• Data, Documentation & Compliance: Accurately document all student interactions and outcomes. Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics.
• Events, Programming & Collaboration: Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed.
• Other Duties: Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes.

Qualifications

• Education: High School Diploma or GED required. Associate or bachelor's degree preferred.
• Experience: 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role. 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred.
• Skills: Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach. Comfortable working in a metrics-driven environment with shared accountability. Proficient with Microsoft Office and willing to learn new systems. A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed.

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support