Student Success Coordinator

About the role

The Student Success Coordinator provides administrative, operational, and programmatic support for TRIO Student Support Services (SSS) and assigned units within the Division of Student Success. This position supports the daily operations of TRIO SSS and divisional initiatives through business process management, purchasing and financial reconciliation, student employment administration, event planning, customer service, and office management. The Coordinator serves as a primary resource for operational support and may supervise student employees as assigned.

Responsibilities

• Provides administrative and operational support for TRIO Student Support Services programs, activities, and student engagement initiatives.
• Maintains participant records, documentation, correspondence, and files to support program operations and compliance requirements.
• Assists with data entry, reporting, record retention, and program tracking.
• Coordinates communications, outreach efforts, workshops, and special events for TRIO participants.
• Coordinates business processes, including purchasing, travel, payment processing, room reservations, facilities requests, and event logistics.
• Reconciles procurement card (ProCard) transactions, processes purchases, and maintains supporting financial documentation.
• Assists with budget monitoring, expenditure tracking, and compliance with university policies and procedures.
• Collaborates with vendors, campus partners, and departmental staff to support operational and event-related needs.
• Assists with front desk operations and serves students, visitors, faculty, and staff.
• Monitors departmental phone lines and shared email inboxes, responds to inquiries, and routes communications appropriately.
• Coordinates the receipt and distribution of mail, packages, equipment, and departmental resources.
• Maintains office organization, supply inventory, and a professional, welcoming environment.
• Performs other duties as assigned.

Requirements

Bachelor’s degree in Communication, General Studies, Business, or a related field and a minimum of two (2) years of experience in administrative support, administrative operations, program coordination, student services, business operations, budgets, or a related area; or six (6) years of an equivalent combination of education and experience.

Preferred Qualifications

• Four (4) years of progressively responsible experience supporting administrative operations, program coordination or management, student services, higher education, or a related field.
• Knowledge of grant-funded programs, including compliance requirements, records management, data tracking, reporting, and program documentation.

Knowledge, Skills & Abilities

• Knowledge of administrative support and office operations.
• Knowledge of customer service principles and best practices.
• Knowledge of records management and data maintenance procedures.
• Knowledge of applicable university policies, procedures, and compliance requirements.
• Knowledge of student services, higher education environments, and program support functions.
• Strong written, verbal, and interpersonal communication skills.
• Ability to organize, analyze, and maintain information and records.
• Strong problem-solving and critical thinking skills.
• Ability to manage time effectively, prioritize tasks, and meet deadlines.
• Ability to take initiative, conduct outreach, and build relationships.
• Ability to navigate and utilize student information systems and related technologies.
• Ability to work effectively both independently and as part of a collaborative team.
• Ability to interact professionally with students, faculty, staff, and external stakeholders.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.

Work Schedule

Monday through Friday; 8:00am through 5:00pm. Requires occasional evening or weekend hours.

Benefits

Position is benefit eligible. Comprehensive benefits package offered through the University. https://www.uta.edu/hr/employee-benefits