Coordinator of Student Success and Retention

About the Role

The Coordinator of Student Success & Retention provides proactive, holistic, non-clinical case management for students experiencing academic, personal, financial, health, housing, or other barriers to student success. Reporting to the Dean of Student Life with a joint reporting line to the Dean of Curriculum, the Coordinator serves as the College's central point of coordination for students requiring multi-disciplinary support. This role develops coordinated intervention strategies that improve student wellbeing, persistence, retention, and successful degree completion.

Responsibilities

• Student Support & Case Management
  • Provides comprehensive case management services for students experiencing complex or multi-domain barriers to success.
  • Maintains an active caseload of students identified through Early Alerts, Safety Net/BAT referrals, Residence Life, faculty, staff, or self-referral.
  • Conducts comprehensive intake meetings to assess academic, financial, health, housing, wellness, and social barriers.
  • Develops individualized Student Support Plans in partnership with students.
  • Maintains regular contact based on student acuity and adjusts intervention strategies as needed.
  • Promotes student self-advocacy while providing accountability and ongoing support.
• Campus Partnerships & Referral Coordination
  • Coordinates collaborative support across campus departments to ensure students receive timely, integrated services.
  • Works with Academic Affairs, CACS, Residence Life, Counseling, Health Services, Accessibility Services, Financial Aid, Athletics, People & Culture, and community resources.
  • Reduces duplication of services by serving as the central coordinator for complex student cases.
  • Maintains appropriate communication with campus partners while protecting student privacy.
• Assessment, Documentation & Monitoring
  • Maintains accurate documentation and evaluates student progress to support data-informed interventions and institutional decision-making.
  • Monitors student progress toward established stabilization goals.
  • Uses data to evaluate interventions and recommend process improvements.
  • Escalates concerns to Safety Net/BAT or senior leadership when risk increases.
• Summer Re-Enrollment & Persistence
  • Leads the College's coordinated summer re-enrollment process for students at risk of not returning for the following semester.
  • Maintains cross-functional return rosters and facilitates regular review meetings.
  • Develops individualized Fall Return Plans and monitors completion of required milestones.
  • Tracks re-enrollment outcomes and recommends improvements to institutional processes.
• Transition & Case Closure
  • Facilitates successful transition from intensive case management to sustained independent success.
  • Transitions students to lower levels of support once stabilization benchmarks have been achieved.
  • Develops transition plans that encourage sustained success and appropriate follow-up resources.

Requirements

• Bachelor’s degree required; master’s degree preferred in Student Affairs, Social Work, Counseling, Public Health, Higher Education Administration, or a related field.
• Experience in student support, case management, behavioral intervention, advising, or student affairs.
• Experience working with students facing complex or multi-domain barriers is preferred.

Skills

• Strong organizational, planning, and case management skills.
• Excellent written and verbal communication.
• Ability to build collaborative relationships across departments.
• Sound judgment and effective decision-making in complex situations.
• Ability to analyze data and identify emerging student success trends.
• Commitment to student wellbeing, belonging, persistence, and equity.
• Ability to maintain confidentiality and exercise professional discretion.
• Strong documentation, technology, and organizational skills.
• Ability to work with a broad range of diverse individuals and groups to form a safe and inclusive campus community.

Working Conditions

• Regular business hours with occasional evening or weekend responsibilities.
• Frequent interaction with students across campus in offices, residence halls, and meeting spaces.
• Primarily indoor work environment.

Pay

$62,353.20 annually