Student Success Coach (Traditional) (North Lake)

About the role

The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.

Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career. The role leverages emerging technology to streamline student communication, tracking, and service efficiencies.

Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to student’s inquiries via phone, email, and technology applications.
• Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
• Utilize technology to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
• Prepare reports, proposals, and recommendations for overall programs; keep detailed records of assigned activities.

Requirements

• Bachelor’s degree or higher in higher education, student development, community college leadership or related field.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.
• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Dallas College certificates, programs and degrees.
• Demonstrate a thorough understanding of college and community resources that address holistic student needs.
• Ability to leverage emerging technology to track and monitor student progress towards completion goals.

Qualifications

• Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.
• Ability to assist students in identifying and navigating barriers that impact retention, persistence completion, and success.
• Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.
• Excellent time management, organization, problem-solving, and communication skills.
• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Skills

• Strong commitment to shared accountability and high-quality customer service and care.
• Experience effectively engaging and supporting students in a remote work environment.
• Familiarity with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.
• Ability to work effectively with students from the full range of diverse populations.
• Experience working with underserved and marginalized communities.
• Demonstrate a commitment to continuous learning and professional development.

Pay

Compensation Range Staff Range N06 Salary Minimum $66,900.00 Annually

Schedule

Weekly Work Hours 40, with the possibility of extended hours beyond the regular 8:00 am to 5:00 pm workday, especially during heavy registration peak times including nights and weekends.