Student Success Coach

About the role

The organization operates in the higher education space, focusing on supporting online learners through their academic journeys. It addresses challenges faced by remote students, such as engagement, academic navigation, and retention, by providing targeted coaching and comprehensive support services. The organization emphasizes a holistic approach to student success within a fully virtual learning environment. The Student Success Coach role is designed to support online students from enrollment through program completion. The position involves proactive outreach and personalized coaching to help students manage academic expectations, develop effective learning habits, and remain engaged in their studies. This role contributes directly to student retention and success by offering timely interventions and fostering a supportive virtual learning community.

Responsibilities

• Serve as the primary contact for an assigned caseload of online students, building professional relationships.
• Conduct regular outreach via phone, email, text, and virtual meetings to monitor student progress.
• Coach students on goal setting and self-advocacy tailored to online learning demands.
• Identify early signs of disengagement or academic risk and implement personalized action plans.
• Help students understand program requirements, course sequencing, and institutional policies.
• Assist students in using online learning platforms and accessing academic resources.
• Collaborate with faculty and academic advisors to coordinate student support.
• Connect students with tutoring, counseling, financial aid, or faculty as needed.
• Track student progress and maintain accurate records in student success systems.
• Use data to identify trends and improve student retention and satisfaction.
• Participate in virtual orientations, workshops, and engagement initiatives for online learners.
• Support students in overcoming obstacles, balancing work-life demands, and managing stress.
• Monitor student activity in learning management systems to identify at-risk students.
• Participate in cross-functional teams to resolve student issues and improve support strategies.
• Contribute to the development of student success resources and best practices.
• Provide quarterly reports on online student retention.

Requirements

• 2–3 years of experience in student services, coaching, advising, or related roles.
• Proven ability to provide student-centered support, including goal setting and academic or personal success strategies.
• Strong communication skills and experience engaging students virtually.
• Ability to manage multiple priorities and maintain accurate records independently.
• Proficiency with CRM systems, learning management systems, and virtual communication tools.
• Bachelor’s degree in education, counseling, psychology, or related field.

Qualifications

• Experience with adult learners or nontraditional student populations.
• Experience supporting online or hybrid education environments.
• Training or certification in coaching or student development.