Student Success Coach

About The Job

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Position Overview

The Student Success Coach is primarily responsible for advancing student retention, persistence, and holistic student success initiatives within the President's Emerging Scholars (PES) Program. As a member of a three-person Student Success Coaching team, the Success Coach collaborates closely with the Program Director, Student Engagement Coordinator, academic advisors, and campus partners to provide individualized coaching and implement proactive strategies that support students from enrollment through graduation.

Responsibilities

• Provide individualized, holistic coaching to PES students, with a particular focus on students not enrolled in the recruited Student Success Coaching Program, which may include students experiencing high school final-year grade decline (FGDC), students who receive low grades during their first semester, and students seeking additional support throughout the academic year.
• Meet regularly with students to support their academic, personal, financial, career, leadership, and wellbeing goals through strengths-based, equity-minded coaching practices.
• Coach students through complex decision-making processes by developing individualized, action-oriented success plans grounded in student development theory.
• Empower students to identify and overcome barriers to persistence, academic success, and timely degree completion.
• Provide ongoing support through multiple coaching appointments, monitoring student progress and adjusting action plans as needed.
• Utilize coaching and helping skills that promote students' self-awareness, resilience, self-authorship, and self-efficacy.
• Absorb and coordinate referrals to campus resources, including the Care Program and other student support offices, as appropriate.
• Collaborate closely with academic advisors, fellow Student Success Coaches, and campus partners to provide coordinated, wraparound support for students.
• Maintain accurate, timely, and confidential documentation of coaching interactions and student progress within University systems.

Strategic Initiatives, Programs, and Partnerships

• Lead one strategic initiative aligned with the President's Emerging Scholars Strategic Plan, including integrated academic support initiatives, increasing participation in high-impact educational practices, or serving as the program lead for student well-being by coordinating PES initiatives related to mental health, basic needs, and holistic student support.
• Develop, implement, assess, and continuously improve initiatives that strengthen student retention, persistence, sense of belonging, and overall student success.
• Build and maintain collaborative partnerships with academic advisors, faculty, and student services staff across the University.
• Design and facilitate workshops, group coaching sessions, Coffee with Coaches events, and other educational programming that promote student success, leadership development, and engagement.
• Develop and maintain student-facing coaching resources, guides, and educational materials that support students' academic and personal success.
• Utilize assessment findings, student feedback, institutional data, and emerging best practices to identify student needs and inform continuous improvement efforts.
• Participate in cross-functional initiatives and collaborative partnerships that advance student success across the University.

Summer Programs, Training, and Assessment

• Support planning, facilitation, and execution of the Emerge Summer Leadership Institute, including onboarding, training, and coaching of student staff.
• Conduct outreach to continuing students regarding summer coaching availability and proactively contact students who have not yet registered for the upcoming fall semester to identify barriers and connect them with appropriate resources and support.
• Develop and update coaching resources, action guides, and student success materials.
• Design and facilitate coaching skills training for peer mentors and develop ongoing coaching skill-building activities for student staff.
• Plan and facilitate Coaching Community of Practice meetings and contribute to the ongoing development of coaching practices across the President's Emerging Scholars Program.
• Complete annual assessment activities, including the Student Success Coaching Annual Summary, and contribute to program evaluation, strategic planning, and continuous improvement initiatives.

Professional Development and Service

• Engage in professional development activities that strengthen expertise in student success coaching, student development, and emerging best practices.
• Participate in University, collegiate, and divisional committees, work groups, and collaborative initiatives that support student success.
• Maintain active engagement with relevant professional organizations, conferences, and scholarly activities to remain current with trends and evidence-based practices in student success and coaching.
• Contribute to a collaborative, inclusive, and high-performing team culture within the President's Emerging Scholars Program and the Office of Undergraduate Education.

Qualifications

• Bachelor’s degree plus at least four years of relevant experience, or Master’s degree plus at least two years of relevant experience.
• Experience providing individualized coaching, advising, mentoring, case management, or other direct student support that promotes student success and holistic well-being.
• Knowledge, skills, and understanding of the academic, social, cultural, and personal experiences of historically underrepresented and under-served college students, especially first-generation college students and students from low-income backgrounds.
• Demonstrated commitment to ongoing professional learning and continuous development related to inclusive excellence, student success, and higher education best practices.
• Strong organizational, project management, written communication, and interpersonal skills, with the ability to manage multiple priorities and work both independently and collaboratively.