Student Success Coach

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The company was named one of Fast Company's Most Innovative Companies of 2024 and is backed by investors including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O'Neal, and others.

About the Team

The Student Success team at Campus is dedicated to helping students navigate college and life with confidence. They provide encouragement, accountability, and support throughout the students' journey, offering dedicated advisors and on-demand tutoring and coaching.

About the Role

• Manage a caseload of students throughout their journey at Campus
• Guide students through course planning, accountability, time management, and tough conversations
• Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
• Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
• Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
• Help students break down big goals into actionable next steps
• Track progress using various dashboards
• Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
• Balance a caseload of 50-75 students, triaging by risk and term
• Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
• Adjust quickly to changing tools, processes, or term-based priorities

What You’ll Get

• A compensation package that includes a base salary $47,000-$56,000 + equity grant
• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• A hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
• Flexible Time Away + paid holidays
• In-office lunches for our Atlanta office
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life